IT Support Specialist: Client-Focused Tech Troubleshooter

InstaCreative India; Aalborg; On-site; DKK 104,000 - 141,000; Full time

Job summary

InstaCreative India in Aalborg is seeking an IT Support Specialist to join our team. You will provide technical support to clients and assist colleagues with computer systems and software. This role emphasizes clear communication and strong problem solving.

Ideal candidates hold a Bachelor's degree in Computer Science or related field, with at least two years in technical support, and a proven ability to explain complex concepts to non-technical users. Relocation not offered.

Qualifications

• Bachelor's degree in Computer Science or related field is required.
• Strong knowledge of computer hardware, software and networking systems.
• Excellent problem-solving skills and analytical thinking.
• Ability to communicate technical information to non-technical users.

Responsibilities

• Respond to client inquiries and troubleshoot technical issues
• Install, configure and maintain computer systems and software
• Provide training and support to employees on company technology
• Monitor system performance and troubleshoot any issues that arise
• Collaborate with other IT specialists to improve systems and processes
• Maintain accurate records of all technical support requests

Skills

Hardware knowledge

Software knowledge

Networking systems

Problem solving

Customer service

Non-technical communication

Education

Bachelor's degree in Computer Science or related field

Job description

InstaCreative India in Aalborg is seeking an IT Support Specialist to join our team. You will provide technical support to clients and assist colleagues with computer systems and software. This role emphasizes clear communication and strong problem solving.

Ideal candidates hold a Bachelor's degree in Computer Science or related field, with at least two years in technical support, and a proven ability to explain complex concepts to non-technical users. Relocation not offered.