Technical Support Associate Abbott Rapid Diagnostics | Denmark

Abbott; København; Sur place; DKK 320 000 - 420 000; Plein temps

Avantages offerts par ce poste

Competitive compensation and benefits

Résumé du poste

Abbott Rapid Diagnostics is seeking a Technical Support Associate in Denmark. You will deliver first-line technical support to healthcare professionals and customers, handling inquiries via phone, email, and web-based tools.

You will document issues, guide troubleshooting, and maintain detailed records to ensure regulatory compliance. Ideal candidates have 1+ year in customer service or technical support, a Life Sciences related degree, and fluency in English and Danish.

Qualifications

• Bachelor's/Certificate/Diploma in Life Sciences or related field.
• 1+ year experience in customer service, technical support, healthcare support or clinical/medical environment.
• Fluency in English and Danish.

Responsabilités

• Respond to customer inquiries via phone, email, and web-based support tools.
• Provide first-level troubleshooting and technical guidance on Abbott Rapid Diagnostics products.
• Gather and document information to support investigations and resolution.
• Maintain records of customer complaints and inquiries per quality/regulatory requirements.
• Communicate investigation findings clearly and professionally.
• Collaborate with colleagues across functions to resolve issues.
• Support continuous improvement to enhance customer experience.
• Build knowledge of product portfolios and support processes.
• Manage multiple priorities with timely follow-up.

Connaissances

Customer service

Problem solving

Communication

Attention to detail

Prioritization

Independent work

MS Office (Outlook, Word, Excel, Power

Formation

Life Sciences / Biomedical Sciences / Healthcare related degree

Outils

Microsoft Office (Outlook, Word, Excel, PowerPoint)

Description du poste

JOB DESCRIPTION:

Technical Support Associate

Abbott Rapid Diagnostics | Denmark

Bring your customer service expertise to healthcare

At Abbott Rapid Diagnostics, we are committed to helping people live healthier lives through innovative diagnostic solutions. As a Technical Support Associate, you will play an important role in supporting healthcare professionals and customers who rely on our products every day.

This opportunity is ideal for a customer-focused professional who enjoys problem-solving, communicating with customers, and working in a fast-paced international environment. You will provide first-line technical support, investigate customer inquiries, and ensure a high standard of service while supporting products that make a real difference in patient care.

What You’ll Do

As a Technical Support Associate, you will:

• Respond to customer inquiries via phone, email, and web-based support tools.
• Deliver a professional and timely customer experience.
• Provide first-level troubleshooting and technical guidance on Abbott Rapid Diagnostics products.
• Gather and document detailed information to support investigations and issue resolution.
• Maintain accurate records of customer complaints and inquiries in line with quality and regulatory requirements.
• Communicate investigation findings and updates clearly and professionally.
• Collaborate with colleagues across functions to resolve customer issues efficiently.
• Support continuous improvement initiatives that enhance the customer experience.
• Build and maintain strong knowledge of product portfolios and support processes.
• Manage multiple priorities while ensuring timely follow-up and resolution.

What We’re Looking For

Required Qualifications

• Certificate, Diploma, or Degree in a relevant field such as: Life Sciences Biomedical Sciences Healthcare Services Nursing Engineering Medical Administration or a related discipline
• Minimum one year of experience in: Customer service, Technical support, Healthcare support, or A clinical or medical environment.
• Fluency in English and Danish.

Key Skills

• Strong customer service mindset and problem-solving ability.
• Excellent verbal and written communication skills.
• Attention to detail and accurate documentation skills.
• Ability to prioritize workload and manage competing demands.
• Comfortable working independently and as part of a collaborative team.
• Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.
• Ability to learn technical product information and communicate it clearly to customers.

Why Join Abbott?

At Abbott, you will have the opportunity to develop your career with a global healthcare leader whose technologies impact millions of lives every day.

We offer:

• A meaningful role supporting healthcare professionals and patients.
• Career development and learning opportunities.
• A collaborative and inclusive work environment.
• Exposure to international teams and customers.
• Competitive compensation and benefits.

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

Support Services

DIVISION:

ID Infectious Disease

LOCATION:

Denmark > Copenhagen : Arne Jacobsens Alle No. 13

ADDITIONAL LOCATIONS:

WORK SHIFT:

Standard

TRAVEL:

Yes, 5 % of the Time

MEDICAL SURVEILLANCE:

Not Applicable

SIGNIFICANT WORK ACTIVITIES:

Not Applicable