Technical Support Associate Abbott Rapid Diagnostics | Denmark 12 Month Contract

Abbott; København; On-site; DKK 312,000 - 402,000; Full time

Job summary

Abbott Rapid Diagnostics in Denmark is seeking a Technical Support Associate on a 12-month contract. You will provide first-line technical support, handle inquiries via phone, email, and web tools, and document investigations to drive quick resolutions.

You will work in a fast-paced, international environment, collaborating across functions to ensure high-quality service and maintain product knowledge across Abbott’s diagnostic portfolio.

Qualifications

• Degree or diploma in Life Sciences, Healthcare, or related field.
• Minimum one year in customer service, technical support, healthcare support, or clinical/medical environment.
• Fluency in English and Danish.

Responsibilities

• Respond to customer inquiries via phone, email, and web-based tools.
• Deliver a professional and timely customer experience.
• Provide first-level troubleshooting and technical guidance on Abbott Rapid Diagnostics products.
• Gather and document detailed information to support investigations and resolution.
• Maintain accurate records of customer complaints and inquiries per quality/regulatory requirements.
• Communicate investigation findings clearly and professionally.
• Collaborate with colleagues across functions to resolve issues efficiently.
• Support initiatives to improve the customer experience.
• Build and maintain knowledge of product portfolios and support processes.
• Manage multiple priorities with timely follow-up and resolution.

Skills

Customer service

Problem solving

Communication

Documentation

Prioritization

Independence

Team collaboration

MS Office

Technical product knowledge

Education

Certificate/Diploma/Degree in Life Sciences or Healthcare

Tools

MS Office

Job description

Technical Support Associate -12 month contract

Abbott Rapid Diagnostics | Denmark

Bring your customer service expertise to healthcare

At Abbott Rapid Diagnostics, we are committed to helping people live healthier lives through innovative diagnostic solutions. As a Technical Support Associate, you will play an important role in supporting healthcare professionals and customers who rely on our products every day.

This opportunity is ideal for a customer-focused professional who enjoys problem-solving, communicating with customers, and working in a fast-paced international environment. You will provide first-line technical support, investigate customer inquiries, and ensure a high standard of service while supporting products that make a real difference in patient care.

What You'll Do

• Respond to customer inquiries via phone, email, and web-based support tools.
• Deliver a professional and timely customer experience.
• Provide first-level troubleshooting and technical guidance on Abbott Rapid Diagnostics products.
• Gather and document detailed information to support investigations and issue resolution.
• Maintain accurate records of customer complaints and inquiries in line with quality and regulatory requirements.
• Communicate investigation findings and updates clearly and professionally.
• Collaborate with colleagues across functions to resolve customer issues efficiently.
• Support continuous improvement initiatives that enhance the customer experience.
• Build and maintain strong knowledge of product portfolios and support processes.
• Manage multiple priorities while ensuring timely follow-up and resolution.

What We're Looking For

• Certificate, Diploma, or Degree in a relevant field such as : Life Sciences Biomedical Sciences Healthcare Services Nursing Engineering Medical Administration or a related discipline
• Minimum one year of experience in : Customer service, Technical support, Healthcare support, or A clinical or medical environment.
• Fluency in English and Danish.

Key Skills

• Strong customer service mindset and problem-solving ability.
• Excellent verbal and written communication skills.
• Attention to detail and accurate documentation skills.
• Ability to prioritize workload and manage competing demands.
• Comfortable working independently and as part of a collaborative team.
• Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.
• Ability to learn technical product information and communicate it clearly to customers.

Why Join Abbott?

At Abbott, you will have the opportunity to develop your career with a global healthcare leader whose technologies impact millions of lives every day.

• A meaningful role supporting healthcare professionals and patients.
• Career development and learning opportunities.
• A collaborative and inclusive work environment.
• Exposure to international teams and customers.
• Competitive compensation and benefits.