Technical Associate (Warehouse Management Systems and Controls)

UNICEF; København; On-site; DKK 650,000 - 900,000; Full time

Job summary

UNICEF Copenhagen hub seeks a Technical Associate for Warehouse Management Systems and Controls. The role provides first-line support for WMS, WCS, and automation, monitoring system health, alarms, and interfaces.

You will diagnose incidents, coordinate recovery, and contribute to testing and documentation to sustain compliance and availability. The successful candidate will have at least six years in warehousing or logistics, with three years on WMS/WCS in automated settings, and hold relevant

Qualifications

• Six years of relevant work experience in warehouse operations or logistics.
• At least three years supporting and troubleshooting WMS/WCS in automated environments.
• Familiarity with regulated environments and quality/compliance requirements.

Responsibilities

• Provide first-line functional and technical support for WMS, WCS, visualization, and related controls.
• Monitor system status, queues, interfaces, alarms; take corrective or escalated actions.
• Analyze incidents affecting order execution and inventory movements; diagnose faults.
• Coordinate controlled system recovery and verify operation after fixes.
• Support testing, documentation, and change-control for system updates; ensure compliance.

Skills

Incident Management

Fault Diagnosis

Root Cause Analysis

System Testing

Documentation

Supply Chain Operations

Compliance

Problem Solving

Communication

WMS

WCS

MHE

Education

Secondary education

Certification in WMS/automation controls

Tools

WMS

WCS

Automated Material Handling Equipment

Job description

Organizational context:

UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential. The UNICEF Supply Division operates a major humanitarian supply hub in Copenhagen, supporting global procurement, storage, and distribution of essential supplies. This role is crucial for maintaining the efficiency of our automated warehouse operations.

Job purpose:

The Technical Associate (Warehouse Management Systems and Controls) provides essential first-line functional and technical support for the warehouse management systems (WMS), warehouse control systems (WCS), and associated automation equipment within UNICEF's Copenhagen hub. The primary goal is to ensure the reliable flow of materials and maintain a high level of equipment availability, thereby supporting the uninterrupted delivery of critical supplies to children and families worldwide. This role involves analyzing and resolving system and controls issues, coordinating incident response and recovery, supporting testing and documentation for system changes, and contributing to knowledge transfer. The incumbent will play a key part in maintaining compliance with international standards, particularly for regulated products like medicines, and ensuring product safety and quality throughout the supply chain. This position is vital for strengthening in-house WMS and controls capabilities, ensuring business continuity, and retaining operational knowledge within the automated warehouse environment.

Responsibilities:

The Technical Associate (Warehouse Management Systems and Controls) is responsible for providing first-line functional and technical support for WMS, WCS, visualization, and associated controls used in warehouse operations. This includes monitoring system status, queues, interfaces, and alarms, and taking appropriate corrective or escalation actions for material-flow exceptions. The incumbent will analyze incidents affecting order execution, inventory movements, equipment communication, and automated material flow, using diagnostic tools to identify fault origins. They will coordinate controlled system recovery and verify correct operation before returning to normal service. Prompt response to system, controls, and automation incidents, prioritizing operational needs and safety, is essential. The role involves performing structured fault analysis, documenting findings, and supporting root-cause investigations for recurring incidents. Complex or safety-critical issues will be escalated to appropriate UNICEF focal points or service providers, with necessary information provided for resolution. Incidents will be followed through to closure, including testing, operational verification, documentation, and stakeholder communication. Trends will be identified to propose sustainable corrective and preventive actions. Support will be provided for the evaluation, testing, and implementation of WMS, WCS, controls, and automation changes, adhering to change-control and quality requirements. This includes contributing to test scenarios, protocols, and defect follow-up, and coordinating with various teams and external providers to ensure operational suitability and proper documentation of changes. The role also supports integration and operational-readiness activities, particularly for Campus 4, and contributes practical improvements to system availability, usability, maintainability, and operational efficiency. Maintaining documentation, data integrity, and knowledge management related to the systems is also a key responsibility.

Education:

Completion of secondary education is required. Specialized training or certification in warehouse management systems, automation controls, or a related technical field is highly desirable.

Work experience:

A minimum of six years of relevant work experience in warehouse operations, logistics, or supply chain management, with at least three years specifically in supporting and troubleshooting warehouse management systems (WMS) and warehouse control systems (WCS) in an automated environment, is required.

Skills:

Warehouse Management Systems (WMS), Warehouse Control Systems (WCS), Automated Material Handling Equipment (MHE), Incident Management, Fault Diagnosis, Root Cause Analysis, System Testing, Documentation, Supply Chain Operations, Compliance, Problem Solving, Communication

Required languages:

Desired languages: