Technical Associate (Warehouse Automation and Material Handling Equipment (MHE) Servicing)

UNICEF; København; On-site; DKK 450,000 - 600,000; Full time

Job summary

UNICEF Supply Division in Copenhagen operates a major automated warehouse hub supporting global procurement, storage, and distribution of medicines and essential supplies. The Technical Associate will perform planned preventive maintenance on warehouse automation and MHE, troubleshoot faults, and document activities to ensure safe, reliable operations.

They will handle corrective maintenance, coordinate with technicians and contractors, and assist in validation after repairs while upholding

Qualifications

• High school diploma or equivalent is required.
• Technical or vocational training in mechanical, electrical, or automation systems is highly desirable.
• Experience with automated warehouse equipment and PLC/HMI systems preferred.

Responsibilities

• Perform planned preventive maintenance on warehouse automation and material handling equipment.
• Conduct corrective maintenance, adjustments, and repairs within authorized competence.
• Inspect equipment, identify root causes of failures, and support corrective actions.
• Provide first-line support for mechanical, electrical, and equipment-control faults.
• Respond promptly to breakdowns with a focus on safety and operations.
• Document maintenance activities and maintain logs and records.
• Support recovery, testing, and validation after repairs before return to operation.
• Coordinate with technicians, contractors, and suppliers; verify work and document defects.
• Maintain compliance with safety requirements and UNICEF quality standards.

Skills

Preventive Maintenance

Corrective Maintenance

Troubleshooting

Mechanical Repair

Electrical Repair

Automation Systems

MHE

WMS

PLC/HMI

Root Cause Analysis

Safety Procedures

Documentation

Education

High school diploma or equivalent

Technical or vocational training in mechanical, electrical, or automation systems

Job description

Organizational context: UNICEF operates in over 190 countries and territories, dedicated to saving children’s lives, defending their rights, and helping them fulfill their potential. The UNICEF Supply Division in Copenhagen manages a major humanitarian supply hub, supporting the procurement, storage, and distribution of essential supplies globally. This role is crucial for maintaining the efficiency of our automated warehouse operations.

Job purpose: The Technical Associate (Warehouse Automation and Material Handling Equipment (MHE) Servicing) is responsible for providing essential hands‑on technical support for automated warehouse equipment and related infrastructure. The primary goal is to ensure the safe, reliable, and efficient operation of material handling systems and associated equipment within the UNICEF Supply Division's Copenhagen warehouse. This role supports daily maintenance, troubleshooting, and continuous improvement initiatives in a highly automated environment. By collaborating with UNICEF colleagues, external service providers, and ensuring adherence to international and regulatory standards, the position contributes significantly to maintaining operational continuity and product safety, particularly for regulated items like medicines, thereby upholding UNICEF's commitment to delivering vital supplies to children and families worldwide.

Responsibilities

The Technical Associate will perform planned preventive maintenance on warehouse automation and material handling equipment, as well as conduct corrective maintenance, adjustments, and repairs within their authorized competence. This includes inspecting material handling equipment, identifying root causes of recurring failures, and supporting sustainable corrective actions, while meticulously documenting all maintenance activities. The role involves providing first‑line support for mechanical, electrical, and equipment‑control faults, responding promptly to breakdowns and operational incidents with a focus on safety and operational priorities. Interpreting equipment alarms and diagnostics at the PLC/HMI user level and escalating complex issues are key functions. The associate will support recovery, testing, and validation after failures or repairs before equipment is returned to operation. Additionally, they will support warehouse operations during critical periods, monitor equipment condition, flag emerging risks, and participate in operational reviews and technical meetings. Coordination with resident technicians, contractors, and equipment suppliers, verification of contracted work, and ensuring proper recording and escalation of outstanding defects are also vital. Maintaining accurate maintenance logs, fault records, and technical documentation, working in accordance with safety requirements, and supporting GDP/GSDP principles and UNICEF quality requirements are essential for compliance and operational integrity.

Education

High school diploma or equivalent is required. Technical or vocational training in mechanical, electrical, or automation systems is highly desirable.

Work experience

A minimum of three years of experience in the maintenance and repair of automated warehouse equipment, material handling systems, or similar industrial automation equipment is required. Experience with PLC/HMI systems and troubleshooting is essential.

Skills

Preventive Maintenance, Corrective Maintenance, Troubleshooting, Mechanical Repair, Electrical Repair, Automation Systems, Material Handling Equipment (MHE), Warehouse Management Systems (WMS), PLC/HMI Operation, Root Cause Analysis, Safety Procedures, Documentation