Support Consultant

PARETO SECURITIES AS; Ballerup; On-site; DKK 360,000 - 420,000; Full time

Benefits offered by this job

Flexible working hours

AI-assisted support tools

Training and development

Job summary

EG Housing is seeking a proactive Support Consultant for 2nd line assistance in Ballerup. You will handle complex cases, configure and guide customers on EG ProBo, ProBo Extra, and Bolig, while maintaining thorough documentation and knowledge sharing.

The role emphasizes calm, precise communication in Danish and strong collaboration with technical teams to drive customer success. Flexible hours and ongoing professional development are offered.

Qualifications

• Strong written communication skills in English (and local language) and customer-centric mindset.
• Experience with case management, follow-up, and structured case handling.
• Able to manage multiple tasks with calm under pressure and maintain an overview.
• Familiarity with property administration or housing systems is a plus.

Responsibilities

• Provide 2nd line support for EG ProBo, EG ProBo Extra, and EG Bolig.
• Manage, follow up, and document cases to ensure timely resolution and knowledge sharing.
• Escalate and relay product feedback to Product/Development in a structured manner.
• Contribute to knowledge articles and AI-driven support content.

Skills

Danish language proficiency

Customer support

Case management

Communication under pressure

Digital tools proficiency

Tools

EG ProBo

EG Bolig

CRM systems

Job description

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Support Consultant

Do you thrive in a fast-paced support environment where you need to help customers both quickly and thoroughly? Do you take pride in ensuring that customers feel they are in good hands, no matter how busy things get?

Then you might be the Support Consultant we are looking for!

As part of the department
You will become part of EG Housing's Customer Support team and have primary responsibility for 2nd line support for EG ProBo, EG ProBo Extra, and EG Bolig – our solutions for professional property administration.

You are the link between customers and the technical teams. You understand both the business side and the systems, and you ensure that nothing falls between the cracks.

You will handle cases that require more than quick answers – guidance on configuration and setup, follow-up on open cases, and ongoing documentation of solutions to ensure that knowledge is retained. You maintain an overview and drive your cases to completion.

You will be based in Ballerup and work closely with colleagues in Aarhus. The team is informal, professionally strong, and characterised by a collaborative spirit – especially when things move quickly.

Your tasks: Supporting, Solving, and Driving Customer Success

You will be responsible for:

• Guidance and configuration – helping customers with setup, customisation, and correct use of EG ProBo, EG ProBo Extra, and EG Bolig.
• Case management and follow-up – ensuring that open cases progress and that customers always know what is happening.
• Case documentation – ongoing and accurate registration of cases and solutions to ensure knowledge is retained.
• Contributing to the maintenance of knowledge articles and internal knowledge sharing, so the same questions do not need to be answered twice.
• Escalation and product dialogue – communicating issues and improvement suggestions to Product and Development in a structured way.
• Contributing to the maintenance of content that powers our AI-driven support tools.

You are the ideal candidate if you

Have several years of experience within property administration – as a user of EG ProBo, EG Bolig, or similar systems, from a property administrator, housing association, or similar organisation.

• Remain calm and focused under pressure, even when the inbox is full.
• Have strong written communication skills in Danish – clear, precise, and service-minded in tone.
• Have experience with case management, follow-up, and structured case handling.
• Have the ability to maintain an overview and prioritise when managing multiple tasks simultaneously.
• Are an experienced user of digital tools and systems – and are comfortable learning new ones.

It is an advantage if you:

• Have direct experience with EG ProBo, EG ProBo Extra, or EG Bolig.
• Have previously worked in a technical support role.
• Have knowledge of tenancy legislation or housing administration.

What's in it for you?

• A role with genuine responsibility and professional depth – not simply forwarding cases.
• The opportunity to experiment with and work with AI as part of your daily work.
• Great colleagues who value collaboration and a workday with a high degree of freedom and influence.
• A flat organisation with close leadership that takes an interest in the individual.
• Targeted training programmes through EG Academy and ongoing professional development.
• An evolving environment – we are transforming the way support is delivered, and you will have influence on that journey.
• Flexible working hours with the opportunity to plan your own schedule.

Curious what it's really like to work at EG?

Explore life at EG, meet some of your future colleagues, and see our values in action: Working at EG

At EG, we build software that makes a difference.
Our industry-specificsoftwarehelp people and businesses work smarter every day. From doctors spending more time with patients to builders running safer, more efficient projects.
Our software is built by peers from the industry and backed by EG’s scale for stability, innovation, and security.
Ifyou’reambitious, curious, and take pride in ownership,you’llthrive here.You’llbe trusted to grow your skills, shape meaningful solutions, and make an impact together with talented colleagues across borders.
Join us in creating software that works for people - not software that makes people work.