AI-Driven Property Support Specialist

EG A/S; Ballerup; On-site; DKK 450,000 - 600,000; Full time

Benefits offered by this job

Flexible working hours

Ongoing professional development through EG Academy

Collaborative work environment

Job summary

EG A/S is seeking an experienced support professional to join their Customer Support team in Ballerup, focusing on 2nd line support for EG ProBo and similar solutions. The role involves guiding customers through setup and case management, ensuring efficient resolution and documentation of cases.

The ideal candidate will have a strong background in property administration, excellent written Danish communication skills, and the ability to manage multiple tasks effectively. Exciting professional development opportunities await in a collaborative environment.

Qualifications

• Several years of experience as a user of EG ProBo, EG Bolig, or similar systems.
• Calm under pressure with strong written communication skills.
• Experienced in case management and structured handling.

Responsibilities

• Provide guidance and configuration support to customers.
• Manage cases and ensure timely follow-ups.
• Document cases and maintain knowledge articles.

Skills

Experience in property administration

Strong written communication in Danish

Experience with case management

Ability to prioritize multiple tasks

Job description

EG A/S is seeking an experienced support professional to join their Customer Support team in Ballerup, focusing on 2nd line support for EG ProBo and similar solutions. The role involves guiding customers through setup and case management, ensuring efficient resolution and documentation of cases.

The ideal candidate will have a strong background in property administration, excellent written Danish communication skills, and the ability to manage multiple tasks effectively. Exciting professional development opportunities await in a collaborative environment.