Student Assistant - EG Housing

Techjob; Nørresundby; Presencial; DKK 165.000 - 248.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Flexibility around studies

Office in Aarhus

Descripción de la vacante

EG Housing in Aarhus, Denmark, seeks a part-time Customer Support Consultant to join our team. Work 8–19 hours per week with flexible scheduling around your studies, assisting professionals who rely on our property software and learning how to apply AI tools in daily support tasks.

You don’t need prior IT expertise; we value curiosity, clear Danish and English communication, and a collaborative mindset. You’ll start with guidance from experienced colleagues and gradually own your calls and cases.

Formación

• Studying at university or similar educational institution with a couple of years left.
• Fluent in Danish and English, written and spoken.
• Curious about AI and eager to use it in daily work.
• Enjoy talking to people and explaining things clearly.
• Take responsibility for your work and learn fast.
• Enjoy learning new systems and how things work.

Responsabilidades

• Help customers by phone and through our support system.
• Investigate problems and find the root cause, not just the symptom.
• Ask the right questions and guide customers to a solution.
• Take ownership of cases and escalate complex issues with needed info.
• Contribute to knowledge articles and keep them up to date.
• Assist with practical tasks to keep the support team running smoothly.
• Use AI tools as part of daily case handling.

Conocimientos

Danish language

English language

Communication

AI curiosity

Team player

Problem solving

Educación

University student

Herramientas

Support system

AI tools

Knowledge base

Descripción del empleo

Build real customer support experience alongside your studies - solve problems, explore AI and help professionals get more from essential property software in a supportive team.

Want a student job where you get responsibility, solve real problems and build experience you can use after your studies?

At EG Housing, you'll become part of a professional Customer Support team helping customers who rely on our software every day.

If you enjoy figuring out what is really causing a problem and explaining the solution in a way that makes sense, this could be a great fit.

As part of the department

You'll join our Customer Support team supporting customers using EG ProBo, EG Bolig and other solutions within property administration.

Our customers are professionals who depend on our software to run their daily business. When something doesn't work as expected, they contact us, and you'll help them get back on track.

You'll start alongside experienced colleagues, listen in on customer conversations, learn our products and understand how we work with cases. As your knowledge grows, you'll gradually take ownership of your own calls and support cases.

The position is 8-19 hours per week and is based at our office in AKSEN - House of Business in Aarhus, a modern business community with a vibrant professional environment. Your working hours will be planned flexibly around your studies, classes and exams.

What you'll do

• Help customers by phone and through our support system
• Investigate problems and find the actual cause, not just the symptom
• Ask the right questions and guide customers towards a solution
• Solve the cases you can and escalate more complex issues with the right information attached
• Take ownership of your cases and keep customers informed along the way
• Improve our knowledge articles when you discover something that is missing, unclear or outdated
• Help with practical tasks that keep the support team running smoothly
• Use AI tools as part of your daily case handling, just like the rest of the team

You'll quickly learn that great support isn't about knowing every answer. It's about knowing how to find it.

You are the ideal candidate if you

You don't need to be an IT expert or know anything about the property industry before joining us. We're more interested in how you think, communicate and learn.

• Are studying at a university or similar educational institution, ideally with a couple of years left
• Speak and write Danish and English confidently
• Are curious about AI and eager to use it actively in your daily work
• Enjoy talking to people and explaining things clearly
• Are curious and don't give up when the answer isn't obvious
• Enjoy learning new systems and understanding how things work
• Take responsibility for the things you start
• Enjoy being part of a team where people help each other and share what they know

Previous experience from customer service, retail, hospitality, reception, a helpdesk or similar is an advantage, but not a requirement. Your specific field of study isn't the most important thing either. Students within IT, business, finance, administration, communication, property or similar fields can all be a great match. We'll teach you the rest.

What's in it for you?

• Real customer responsibility early on, with experienced colleagues supporting you
• Hands-on experience with professional SaaS customer support
• Training from colleagues who know our products and customers inside out
• Flexibility around classes, exams and your studies
• Experience working with support systems, case management, knowledge management and AI tools
• A relaxed and informal team culture with plenty of knowledge sharing
• Access to EG Academy and opportunities to develop your skills

Most importantly, you'll leave with experience that is relevant far beyond customer support, in areas such as technology, customer experience, SaaS, consulting and business.

Our Values

• Lead the Industry - We bring deep industry expertise and help our customers lead their industry.
• Make it Happen - We take ownership, move fast and deliver real impact.
• Stronger Together - We collaborate across borders with high standards, trust, openness and no politics.

We look forward to hearing from you!

At EG, we build software that makes a difference.

Our industry-specific software help people and businesses work smarter every day. From doctors spending more time with patients to builders running safer, more efficient projects.

Our software is built by peers from the industry and backed by EG's scale for stability, innovation, and security.

If you're ambitious, curious, and take pride in ownership, you'll thrive here. You'll be trusted to grow your skills, shape meaningful solutions, and make an impact together with talented colleagues across borders.

Join us in creating software that works for people - not software that makes people work.

#LI-Onsite

Department

Customer Support

Role

Customer Support - Support Consultant

Location

Aarhus, Hedeager