Strategic Salesforce CSM for Enterprise Accounts

Leadout Capital

København

Hybrid

DKK 900,000 - 1,200,000

Full time

14 days+

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Benefits offered by this job

Hybrid work model

Job summary

Leadout Capital is seeking a Customer Success Manager (CSM) to own the Signature portfolio, acting as the main liaison for Salesforce customers, advising on platform value and release adoption, and coordinating service delivery. The role emphasizes proactive health, renewal outcomes, and executive-level stakeholder management.

You will work with cross-functional teams, manage incidents, and may travel to client sites.

Qualifications

7+ years in technical customer success or SaaS leadership.
Experience with Salesforce Marketing Cloud or similar platforms.
Ability to translate technical concepts into business terms.

Responsibilities

Serve as the single point of accountability for Signature deliverables, renewal, and expansion.
Cultivate stakeholder relationships with IT and business executives in customer organisations.
Coordinate the Signature Success services catalog for each customer.
Provide proactive Salesforce feature guidance based on customer interests.
Advise on adoption of new Salesforce releases and identify challenges.
Communicate and demonstrate the value of Signature Success to ensure renewals.
Advocate for customers during high-severity incidents and coordinate resolutions.
Occasional travel to customer sites and after-hours coverage as needed.