Hybrid Customer Success Manager – AI-Driven SaaS

Salesforce; København; Hybrid; DKK 800,000 - 980,000; Full time

Job summary

Salesforce is seeking a Customer Success Manager to act as a trusted advisor for named customer organizations and drive value from Signature services. You will manage deliveries, renewals, and expansions while coordinating with IT and business leaders.

You will guide adoption of new Salesforce releases, translate technical concepts for non-technical stakeholders, and occasionally travel to customer sites. Office-flexible with 3 days in the office per week is expected.

Qualifications

• 7+ years in technical customer success or related roles.
• Experience with Salesforce Marketing Cloud or similar platforms.
• 4+ years in management consulting services.
• Strong communication and ability to influence at executive level.
• Ability to translate technical concepts into business terms.

Responsibilities

• Own Signature deliverables, experience, renewal, and expansion with customers.
• Maintain stakeholder relationships with IT and business leaders.
• Provide proactive Salesforce feature guidance based on customer interests.
• Advise on adoption of new Salesforce releases and risk management.
• Coordinate services and ensure customers realize maximum value.
• Act as advocate during triage and resolution of high-severity issues.
• Occasional travel to customer sites and after-hours coverage if needed.

Skills

Communication skills

Executive communication

Cross-functional leadership

Salesforce Marketing Cloud

Business-IT translation

Solutions architecture

Tools

Salesforce Marketing Cloud

Salesforce Commerce Cloud

CRM platforms

Job description

Salesforce is seeking a Customer Success Manager to act as a trusted advisor for named customer organizations and drive value from Signature services. You will manage deliveries, renewals, and expansions while coordinating with IT and business leaders.

You will guide adoption of new Salesforce releases, translate technical concepts for non-technical stakeholders, and occasionally travel to customer sites. Office-flexible with 3 days in the office per week is expected.