Salesforce Solution Partners

Tata Consultancy Services Limited; Københavns Kommune; On-site; DKK 1,200,000 - 1,800,000; Full time

Job summary

Tata Consultancy Services Limited in Denmark seeks a senior Salesforce delivery lead to drive strategic client partnerships and define delivery governance.

With 15–20 years of experience, you will oversee onshore and offshore delivery, ensure SLA adherence, and lead multi-disciplinary teams to mature our service portfolio.

Qualifications

• 10+ years leading IT services delivery.
• Experience owning & delivering Salesforce.
• Track record in Managed Services with onshore/offshore delivery.
• Business development and CXO relationship experience.
• Deep industry experience in CMI or related sectors.

Responsibilities

• Provide thought leadership to mature service portfolio and partnerships.
• Manage delivery within budget, headcount, and SLAs.
• Maintain stakeholder relationships and communicate issues proactively.

Skills

Salesforce delivery

Managed services

CXO relationship mgmt

Business development

Leadership

Communication skills

Industry experience

Job description

Experience: 15 to 20 Years

Tata consultancy Services is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses for the past 50 years. We believe innovation and collective knowledge can transform all our futures with greater purpose. We help companies across industries achieve their strategic goals and lead their digital transformation programs. With 600,000 experts globally and 18,000+ consultants working for leading Nordic Customers, we have a strong sense of purpose for the ecosystem around us – our employees, partners, customers and society.

Key Responsibilities:

• Providing Thought Leadership to explore opportunities that will mature our service portfolio, provide added value to our customers and establish long-term partnerships
• Managing delivery capabilities in line with an agreed budget, headcount and associated service delivery obligations and objectives
• Ensuring contractual obligations including stringent SLA adherence are met with changes made as required via appropriate governance controls
• Establish and maintain strong relationships with key stakeholders, actively managing expectations and proactively communicating potential issues

Must Have Skills/Knowledge:

• Minimum 10 years of experience in leading and managing IT services delivery
• Experience of owning & delivering Salesforce
• Proven track record of success in a Managed Services environment with both onshore & offshore delivery
• Business Development experience (direct, GTM and Partners)
• CXO Relationship management
• Market connects and Solution/ Pre-Sales capabilities
• Excellent communication, interpersonal, and presentation skills
• Very deep industry-sector experience, analytical capability, and Salesforce solution advisory in CMI industry
• Well-rounded, current advisory capability Salesforce

Ability to deal with ambiguity, problem solve, take ownership

Good to have:

• Ability to build and maintain strong relationships with clients and internal stakeholders
• Proven ability to lead and motivate teams