Strategic Engagement & Adoption Lead

Legora AB; København; Hybrid; DKK 900,000 - 1,500,000; Full time

Job summary

Legora AB is redefining how legal work gets done. We seek a Senior Manager of Scaled Customer Success to own post-sale motion across a diverse EMEA portfolio, driving adoption, renewals, and expansion.

You’ll lead cross-functional collaboration with Product, Engineering, and Marketing to shape roadmaps and enablement, while maintaining deep client context and strategic relationships. You’ll design and execute programmatic, automated enablement at scale, leveraging CS/CRM tools, AI agents, LMS,

Qualifications

• Scaled customer success background with large customer bases.
• Experience building adoption playbooks and programs at scale.
• 3+ years for Manager, 5+ years for Senior Manager in scaled/digital customer success.
• Track record of driving adoption, retention and expansion.
• Ownership of renewals and expansions as repeatable motions.
• Technical fluency with CS/CRM tooling, AI, LMS, data platforms.
• Data-driven approach to customer health and portfolio strategy.
• Strong program/project prioritization and multi-workstream management.
• Excellent Danish and English communication skills.
• High EQ and ability to work in fast-paced environments.
• Passion for building playbooks in early-stage settings.

Responsibilities

• Improve the scaled adoption playbook for onboarding, enablement, and change management to drive adoption of Legora.
• Execute the playbook with automated touchpoints from rollout to firm-wide adoption and adapt to client needs.
• Facilitate strategic touchpoints with key accounts; use one-to-many enablement to surface opportunities and maximize Legora value.
• Drive value with templated success plans, one-to-many enablement, scaled training and digital value reviews.
• Monitor portfolio health by adoption signals to proactively flag risks and opportunities.
• Own renewals and expansions as repeatable motions using portfolio hygiene, forecasting and data.
• Coordinate cross-functional teams to accelerate client success and maintain portfolio context.
• Translate feedback into action with Product, Engineering, and Marketing to inform roadmap and enablement.

Skills

Customer success

Program design

Scaled adoption

Data-driven

Cross-functional

Stakeholder mgmt

Bilingual comms

EQ & leadership

Tools

CRM platforms

LMS

AI agents

Data visualization

Job description

Legora AB is redefining how legal work gets done. We seek a Senior Manager of Scaled Customer Success to own post-sale motion across a diverse EMEA portfolio, driving adoption, renewals, and expansion.

You’ll lead cross-functional collaboration with Product, Engineering, and Marketing to shape roadmaps and enablement, while maintaining deep client context and strategic relationships. You’ll design and execute programmatic, automated enablement at scale, leveraging CS/CRM tools, AI agents, LMS,