Denmark SaaS Customer Growth Manager

nShift; Silkeborg; On-site; DKK 520,000 - 720,000; Full time

Benefits offered by this job

Competitive salary with performance‑dr

Collaborative international team

Flexible travel across Nordics, Benelx

Job summary

nShift, a leading cloud delivery management provider, is seeking a Customer Manager in Denmark to own the long-term success and commercial growth of a mid- to enterprise-sized customer portfolio in the home market.

You will act as the trusted adviser across delivery management, checkout, tracking and returns, collaborating with Support, Product, and Marketing to maximize customer value and retention.

Qualifications

• Proven track record in account management or B2B SaaS sales.
• Excellent communication and presentation skills in boardroom and working sessions.
• Ability to manage a complex portfolio of accounts simultaneously.
• Strong commercial acumen and understanding of SaaS contracts and pricing.
• Data-driven mindset to assess account health and opportunities.
• Fluency in Danish and English; Dutch/German is a plus.

Responsibilities

• Full commercial ownership of a portfolio of customers, with accountability for net revenue retention and expansion
• Drive upsell and cross-sell opportunities across nShift's full product suite
• Own renewals end-to-end — manage relationships and prevent churn
• Develop and execute account plans aligned with customers' long-term goals
• Build relationships across multiple stakeholder levels, including C-suite
• Maintain a healthy pipeline in Salesforce for expansion and renewal
• Use data and insights to advocate adoption and deeper integration
• Represent the voice of the customer internally to Product, Marketing, and Leadership
• Represent nShift at customer meetings, industry events, and trade shows across the region

Skills

Account management

B2B SaaS

Renewals

Expansion revenue

Communication

Presentation skills

Portfolio management

Data-driven

Danish language

English language

Nordic focus

Dutch/German advantage

Tools

Salesforce

Job description

nShift, a leading cloud delivery management provider, is seeking a Customer Manager in Denmark to own the long-term success and commercial growth of a mid- to enterprise-sized customer portfolio in the home market.

You will act as the trusted adviser across delivery management, checkout, tracking and returns, collaborating with Support, Product, and Marketing to maximize customer value and retention.