Strategic Customer Account Manager

SORTH & CO; Denmark; On-site; DKK 520,000 - 820,000; Full time

Job summary

SORTH & CO is recruiting a Customer Account Manager on behalf of ETK EMS. The role covers ownership of customer engagement from onboarding to exit, balancing commercial, financial and operational success for a diverse industrial customer base.

You will manage contracts, pricing, and services, while partnering with Business Development on upselling; you will ensure delivery, profitability and cash discipline across multiple international accounts.

Qualifications

• You probably have a commercial education, ideally combined with technical understanding or vice versa.
• You have experience managing customer relationships and a solid understanding of the dynamics of a sub-supplier collaborating with international production companies.
• You have strong financial acumen — able to manage account profitability, cash and enterprise value.

Responsibilities

• Account ownership: Overall responsibility for assigned customers, from onboarding to exit and act as the customer owner in ETK.
• Commercial & contracts: Responsible for contracts, price agreements and services; manage liability agreements and CFI arrangements; drive upselling.
• Operations & Delivery: Own orders, forecasts and on-time delivery; coordinate with planning, procurement, engineering and quality.
• Financial & cash discipline: Optimize profitability, cash flow and enterprise value; manage working capital and payment terms.
• Quality, compliance & risk: Ensure quality standards and regulatory compliance; identify and escalate risks.
• Governance & meetings: Lead customer-specific meetings and regular business reviews with KPI scorecards.

Skills

Commercial education

Technical understanding

Customer relationship management

Financial acumen

Negotiation

Stakeholder management

English and Danish

Education

Commercial education

Job description

SORTH & CO is recruiting a Customer Account Manager on behalf of ETK EMS. The role covers ownership of customer engagement from onboarding to exit, balancing commercial, financial and operational success for a diverse industrial customer base.

You will manage contracts, pricing, and services, while partnering with Business Development on upselling; you will ensure delivery, profitability and cash discipline across multiple international accounts.