Senior Key Account Manager – Netherlands & Nordics

Famly Aps; København; On-site; DKK 598,000 - 897,000; Full time

Benefits offered by this job

Competitive pension

Private health insurance

€1,000 personal development budget

Four days a week in office

Job summary

Famly Aps is seeking a Senior Key Account Manager to drive expansion, retention and strategic influence across customers in the Netherlands and Nordics. You will operate at the highest level of account ownership for enterprise partnerships, building deep relationships with senior stakeholders and shaping long-term strategies.

Join a fast-paced team focused on commercial growth, customer love, and cross-functional collaboration across Product, Sales and CX.

Qualifications

• 3+ years of experience in a similar role.
• Executive-level communication and strong interpersonal skills.
• Commercial sharpness with a growth focus.
• Strategic and creative thinking aligning customer objectives with company goals.
• Calm under pressure handling high-stakes challenges.
• Proficiency in CRM tools (Salesforce, HubSpot).
• Willingness to travel and operate across the Netherlands and Nordics.

Responsibilities

• Lead our most valuable and complex accounts with an executive-level approach.
• Build deep, multi-threaded relationships with senior stakeholders.
• Design and deliver long-term account strategies to drive expansion, retention, and strategic alignment.
• Identify and close significant upsell opportunities through deep commercial and consultative work.
• Own rollout of Famly across multiple large customers, sequencing milestones and adapting the approach.
• Design and deliver training for nursery staff, scalable across the group.
• Enable other Key Account Managers through onboarding and peer reviews.
• Act as a voice of the customer across Product, Sales and CX to align internal teams.
• Own forecasting and portfolio reporting for leadership.

Skills

Dutch language

English language

Executive communication

Interpersonal skills

CRM proficiency

Tools

Salesforce

HubSpot

Job description

Famly Aps is seeking a Senior Key Account Manager to drive expansion, retention and strategic influence across customers in the Netherlands and Nordics. You will operate at the highest level of account ownership for enterprise partnerships, building deep relationships with senior stakeholders and shaping long-term strategies.

Join a fast-paced team focused on commercial growth, customer love, and cross-functional collaboration across Product, Sales and CX.