Solutions Consultant - Icelandic & English (Sofia Relocation)

Workwide AB; Denmark; Remote; DKK 150.000 - 200.000; Vollzeit

Benefits dieser Stelle

Company-provided accommodation (21+17)

Flight tickets covered

Fully paid training/onboarding

Health insurance and 50+ benefits

International networking

Zusammenfassung

TELUS Digital Bulgaria is seeking a Solutions Consultant to support customers in Icelandic and English while relocating to Sofia, Bulgaria. This six-month journey offers hands-on experience with a global leader in CX services and a chance to extend your stay for a longer-term career.

You will learn CRM and ticketing systems, engage with customers across phone, email, and chat, and join a dynamic international team that values adaptability, problem-solving, and a client‑first mindset.

Qualifikationen

• Fluent Icelandic and English communication skills.
• Customer-first mindset with strong interpersonal abilities.
• Ability to follow structured guides and solve problems.
• Active listening and adaptable nature.

Aufgaben

• Deliver professional support for our products and services, ensuring stellar user experience.
• Master CRM software and ticketing systems to resolve customer issues.
• Engage with customers across phone, email, and chat.
• Meet performance goals (SLAs) using the knowledge base.
• Collaborate with a high-energy team to share best practices and grow together.

Kenntnisse

Icelandic

English

Jobbeschreibung

TELUS Digital Bulgaria is seeking a Solutions Consultant to support customers in Icelandic and English while relocating to Sofia, Bulgaria. This six-month journey offers hands-on experience with a global leader in CX services and a chance to extend your stay for a longer-term career.

You will learn CRM and ticketing systems, engage with customers across phone, email, and chat, and join a dynamic international team that values adaptability, problem-solving, and a client‑first mindset.