Bilingual Icelandic & English Support Specialist — Sofia

Cross Border Talents; København; Sur place; DKK 135 000 - 224 000; Plein temps

Avantages offerts par ce poste

Housing allowance

Relocation support

Comprehensive training program

Competitive salary with performanceBon

Résumé du poste

Cross Border Talents in Sofia, Bulgaria is seeking Icelandic and English speaking agents to join our global customer support team. No tech experience required; bring your passion for helping people and we will provide comprehensive training.

This role offers full relocation support, a competitive salary with bonuses, private health insurance, and a path for international career growth within an expanding, diverse team.

Qualifications

• Fluent Icelandic and English language skills.
• Natural problem-solving abilities and customer-first mindset.
• Talent for explaining technical concepts in simple, clear terms.
• Adaptability and eagerness to learn new systems and processes.
• Positive attitude and ability to stay calm under pressure.

Responsabilités

• Provide outstanding customer support through multiple channels including phone, email and chat
• Use advanced customer service tools and systems to resolve inquiries efficiently
• Achieve excellence in customer satisfaction metrics and performance goals
• Collaborate with an international team to share knowledge and best practices
• Continuously develop your skills through ongoing training programs

Connaissances

Fluent Icelandic

Fluent English

Customer mindset

Problem solving

Description du poste

Cross Border Talents in Sofia, Bulgaria is seeking Icelandic and English speaking agents to join our global customer support team. No tech experience required; bring your passion for helping people and we will provide comprehensive training.

This role offers full relocation support, a competitive salary with bonuses, private health insurance, and a path for international career growth within an expanding, diverse team.