Problem-Solving Adventure Icelandic Role in Sofia

Cross Border Talents; København; Presencial; DKK 135.000 - 224.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Housing allowance

Relocation support

Comprehensive training program

Competitive salary with performanceBon

Descripción de la vacante

Cross Border Talents in Sofia, Bulgaria is seeking Icelandic and English speaking agents to join our global customer support team. No tech experience required; bring your passion for helping people and we will provide comprehensive training.

This role offers full relocation support, a competitive salary with bonuses, private health insurance, and a path for international career growth within an expanding, diverse team.

Formación

• Fluent Icelandic and English language skills.
• Natural problem-solving abilities and customer-first mindset.
• Talent for explaining technical concepts in simple, clear terms.
• Adaptability and eagerness to learn new systems and processes.
• Positive attitude and ability to stay calm under pressure.

Responsabilidades

• Provide outstanding customer support through multiple channels including phone, email and chat
• Use advanced customer service tools and systems to resolve inquiries efficiently
• Achieve excellence in customer satisfaction metrics and performance goals
• Collaborate with an international team to share knowledge and best practices
• Continuously develop your skills through ongoing training programs

Conocimientos

Fluent Icelandic

Fluent English

Customer mindset

Problem solving

Descripción del empleo

Location: Sofia, Bulgaria
Type: Full-time (40h/week)
Start Date: September 2025

Ready for a career adventure where your language skills become your superpower? We're looking for Icelandic and English speakers to join our global team in Sofia and become the friendly voice behind the world's most popular search engine. No tech experience needed just bring your passion for helping people and we'll provide the rest!

This is your chance to launch an international career in one of Europe's most vibrant and affordable capitals, with full relocation support and comprehensive training.

What You'll Do:

• Provide outstanding customer support through multiple channels including phone, email and chat


• Use advanced customer service tools and systems to resolve inquiries efficiently


• Achieve excellence in customer satisfaction metrics and performance goals


• Collaborate with an international team to share knowledge and best practices


• Continuously develop your skills through ongoing training programs

What You Bring:

• Fluent Icelandic and English language skills


• Natural problem-solving abilities and customer-first mindset


• Talent for explaining technical concepts in simple, clear terms


• Adaptability and eagerness to learn new systems and processes


• Positive attitude and ability to stay calm under pressure

Why You'll Love Life in Bulgaria:

• Monthly Rent Support: We provide a housing allowance to make your transition easier


• Sunny European Lifestyle: Enjoy Bulgaria's beautiful seasons, from sunny summers to picturesque winters


• Affordable Living: Your salary goes much further here enjoy dining out, travel and cultural activities while saving more


• Perfect Travel Hub: Explore Europe easily with Sofia's convenient location and affordable flights


• Rich Culture: Discover ancient history, stunning nature and warm hospitality

We Provide:

• Complete relocation support including flights, temporary accommodation and housing assistance


• Monthly rental allowance to help with living costs


• Fully paid comprehensive training program


• Competitive salary with performance bonuses


• Private health insurance and 50+ customizable benefits


• Flexible work options and clear career progression paths


• Vibrant international work environment with regular team events

About Our Company:

We're a publicly traded industry leader (NYSE & TSX: TIXT) and Bulgaria's largest customer experience employer. With over 4,600 team members, we deliver next-generation digital and AI solutions for world-leading brands. We actively promote diversity and inclusion, believing that different perspectives make us stronger and more innovative.