Solutions Consultant with Swedish/Icelandic and English

Workwide AB; Denmark; À distance; DKK 150 000 - 200 000; Plein temps

Avantages offerts par ce poste

Company-provided accommodation (21+17)

Flight tickets covered

Fully paid training/onboarding

Health insurance and 50+ benefits

International networking

Résumé du poste

TELUS Digital Bulgaria is seeking a Solutions Consultant to support customers in Icelandic and English while relocating to Sofia, Bulgaria. This six-month journey offers hands-on experience with a global leader in CX services and a chance to extend your stay for a longer-term career.

You will learn CRM and ticketing systems, engage with customers across phone, email, and chat, and join a dynamic international team that values adaptability, problem-solving, and a client‑first mindset.

Qualifications

• Fluent Icelandic and English communication skills.
• Customer-first mindset with strong interpersonal abilities.
• Ability to follow structured guides and solve problems.
• Active listening and adaptable nature.

Responsabilités

• Deliver professional support for our products and services, ensuring stellar user experience.
• Master CRM software and ticketing systems to resolve customer issues.
• Engage with customers across phone, email, and chat.
• Meet performance goals (SLAs) using the knowledge base.
• Collaborate with a high-energy team to share best practices and grow together.

Connaissances

Icelandic

English

Description du poste

Solutions Consultant with Icelandic and English

Please note that the position is based in Sofia, Bulgaria, and we will assist you to relocate.

Escape the Ordinary: 6-Month Adventure as a Solutions Consultant with Icelandic & English in Sofia!

Are you looking for a fresh start, a career boost, or simply an unforgettable experience in one of Eastern Europe's most vibrant cities? Join TELUS Digital Bulgaria for an exciting 6 month journey as a Solutions Consultant for the world's biggest search engine.

This isn't just a job-it's a half year immersion into a dynamic, international environment where you can grow professionally while exploring the beauty of Bulgaria.

And the best part? If you love the vibe and the work, there is the possibility to extend your stay and build a long-term career with us!

Why this is your perfect next step: We've made sure your transition to Sofia is as smooth as possible, so you can focus on the experience:

• Instant Home: 21 days of company provided accommodation on arrival, plus full support in finding your perfect short-term apartment.
• Flight Tickets Covered: We fly you to Sofia; you bring the energy!
• Fully Paid Training: Get up to speed quickly with our world-class onboarding.
• The "Sofia Perk": Live in a city known for its stunning mountains, rich culture, and affordable cost of living.
• Comprehensive Benefits: Access to additional health insurance and over fifty benefits and services to make your time in Sofia unforgettable.
• Global Networking: Work in a positive international environment and make friends from all over the world.

Your Mission (for the next 6 months and beyond):

• Deliver professional support for our products and services, ensuring our users have a stellar experience.
• Master CRM software and ticketing systems to solve puzzles and help people every day.
• Engage with customers across multiple channels: phone, email, and chat.
• Meet performance goals (SLAs) while utilizing our comprehensive knowledge base.
• Collaborate with a high-energy team to share best practices and grow together.

What You'll Need:

• Fluent Icelandic and English communication skills (essential).
• A customer-first mindset and strong interpersonal abilities.
• The ability to follow structured guides while remaining a creative problem-solver.
• Active listening skills and an adaptable nature.
• Self-motivation and a passion for helping others.

The Ideal Candidate Profile:

You are someone who embraces change, learns quickly, and is excited by the prospect of living and working in a new country. Whether you are between degrees, taking a career break, or seeking a professional challenge in a new setting-you'll fit right in.

The best part? No tech background needed! We provide the tools and the training; you provide the enthusiasm. Our intensive program will equip you with everything you need to succeed from day one.

About us:

TELUS Digital Bulgaria is the largest employer in the CX (Customer Experience) industry in the country with over 4,500 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.