Bilingual Solutions Consultant (Danish/English) - Relocation

TELUS Digital; Denmark; On-site; DKK 90,000 - 149,000; Full time

Benefits offered by this job

Relocation bonus €1,200 gross

Accommodation on arrival (21 days)

Plane ticket to Sofia

Airport taxi transfer

Fully paid training

Health insurance

Extensive benefits program

Supportive international environment

Job summary

TELUS Digital Bulgaria is hiring a Solutions Consultant fluent in Danish and English to deliver excellent customer service for the world\'s leading search engine. The role involves multichannel support, CRM mastery, and meeting SLA targets, with comprehensive relocation assistance and an onboarding program.

You will join a dynamic team providing ongoing training, health benefits, and a broad set of services while advancing your career in a supportive international environment.

Qualifications

• Fluent Danish and English communication.
• Strong interpersonal and customer service orientation.
• Ability to follow structured guides and processes.
• Excellent listening and problem-solving skills.

Responsibilities

• Deliver professional support for our products and services, maintaining a stellar customer satisfaction rate.
• Master and efficiently utilize CRM software, ticketing systems, and other customer service tools to meet the unique needs of our customers.
• Engage customers through multiple channels, including phone, email and chat.
• Resolve customer inquiries within agreed SLAs, using our knowledge base and protocols.
• Consistently meet or exceed performance goals for call handling time, first-call resolution, and customer satisfaction scores.
• Collaborate with team members to share best practices and contribute to the knowledge base.
• Participate in ongoing training and stay updated on product knowledge and industry trends.

Skills

Danish

English

Customer service

CRM software

Ticketing systems

Multichannel support

Tools

CRM software

Ticketing systems

Job description

TELUS Digital Bulgaria is hiring a Solutions Consultant fluent in Danish and English to deliver excellent customer service for the world\'s leading search engine. The role involves multichannel support, CRM mastery, and meeting SLA targets, with comprehensive relocation assistance and an onboarding program.

You will join a dynamic team providing ongoing training, health benefits, and a broad set of services while advancing your career in a supportive international environment.