Service Designer, Defence Service Development

Systematic A/S; Aarhus; Presencial; DKK 680.000 - 900.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Employees Club

Massages

In-house hairdresser

Sports clubs

Padel court

Canteen with healthy dishes

ARoS +1 access

Shopping discounts

Descripción de la vacante

Systematic A/S in Aarhus is seeking a Service Designer to design and sharpen our defence service offerings across pre-sales, design, deployment, training and operations. You will apply service design methods to translate complex C4I capabilities into clear, repeatable delivery packages that enhance operational readiness.

Joining the Defence Service Development team, you will work with stakeholders across functions, report to the manager, and help shape our approach to customer success within

Formación

• Master’s degree in service design, strategy or related field.
• Experience designing services for complex digital/defence solutions.
• Knowledge of user journeys, service blueprints and pain-point analysis.

Responsabilidades

• Design and extend service offerings across pre-sales, design, deployment, training and operations.
• Translate input from sales and customers into standardized service packages.
• Improve service blueprints, delivery models and customer journeys for operational fit.
• Facilitate workshops with delivery teams and stakeholders.
• Strengthen standardized service packages for repeatable delivery.

Conocimientos

Service design

User journey mapping

Service blueprinting

English communication

Travel willingness

Educación

Master's degree

Descripción del empleo

Design the services that keep Defence Forces mission-ready. As a Service Designer, you will shape and sharpen the service offerings that help Defence organisations turn complex C4I capabilities into sustained operational readiness.

The job

You will build on and further develop our existing service offerings across pre-sales, system design, deployment, training, testing and operations. Through service design, systems thinking and deep user understanding, you will strengthen how we package, deliver and support complex C4I capabilities - enabling customers to maintain and enhance their operational readiness.

Your key responsibilities:

• Building on existing service definitions and best practices by analysing customer organisations, operational contexts and delivery experiences to identify improvement opportunities
• Extending and refining the service catalogue by translating input from Sales, service delivery teams and customers into standardized service offerings.
• Improving service blueprints, delivery models and customer journeys with a focus on operational fit, role clarity and predictable outcomes
• Facilitating structured workshops with delivery teams and key stakeholders to align and validate service content
• Strengthening standardised service packages to ensure consistent, repeatable delivery across customers and constellations.

Success in this role means customers move smoothly from initial engagement to effective operational use, are fully prepared to operate our solutions, and sustain their operational capability over time. Your work directly enables Defence organisations to deploy and sustain critical C4I capabilities with confidence.

Joining the team

You'll join our Defence Service Development team in Aarhus, working to continually strengthen the services behind our customers' everyday-ready C4I capabilities. The team brings together service design, military domain knowledge, solution architecture, portfolio management and business analytics. You'll work with strategic projects where an operational mindset is needed, evolving service definitions and delivery models to keep them relevant and effective. You'll report to Marie Lunde Jørgensen, Manager Defence Service Development and collaborate closely with stakeholders across our departments worldwide.

Your Qualifications

You hold a relevant master’s degree - ideally in Service System Design, Strategy, Technology-Based Business Development or a similar field - and bring:

• Preferably experience in service design or service development for complex digital solutions, including creating new services and maturing existing ones to support operational delivery
• Experience with refining service definitions and delivery models for complex technical and organisational environments, with a focus on clarity, consistency and reduced operational risk
• Sound knowledge of service design methodologies, such as user journey mapping, service blueprinting and pain-point analysis
• Strong English communication skills, spoken and written, with an independent and structured approach to complex challenges
• Willingness to travel 10-20 days a month

It would also be an advantage if you bring:

• Experience with large-scale enterprise or defence solutions and established delivery organisations
• Familiarity with agile, system-oriented ways of working, focused on continuous improvement and operational outcomes
• Experience with customer success disciplines, and an interest in helping shape our approach to customer success within defence

Please note

that you must be able to present a clean criminal record and have lived in a NATO and/or an EU country for the past seven years, as we work with security-classified projects. Read more here.

Welcome to Systematic Aarhus

At our Aarhus office, you can look forward to joining our Employees Club, which offers nearly 100 events a year of both social and professional character. Here, you can take advantage of a range of on-site perks, from physiotherapist-led massages and an in-house hairdresser to sports clubs, game tables and even our own padel court. Our canteen is a standout feature, serving a daily selection of delicious and healthy dishes. Beyond the office, you will also enjoy benefits like free ARoS +1 access and various shopping discounts.

Never stop developing

Systematic is uniquely people-centric, truly international and proudly rooted in Denmark with more than 1,100 employees. Together, we write intelligent and innovative code to drive progress and improve lives. We develop IT solutions that make a real difference where it matters most. This is why we never stop developing. Here, there is room to be professional and personal. It is not just a place to work but a place to belong.