Service Designer

NORD; København; On-site; DKK 420,000 - 540,000; Full time

Job summary

NORD is a Copenhagen-based creative agency where business thinking and human insight meet craft. We are seeking a Service Designer to shape services and experiences across research, strategy, and concept development, collaborating with clients and multidisciplinary teams to bring ambitions to life.

You will work with journey mapping, service concepts, and experience design across digital and physical touchpoints, contributing to holistic brand experiences in a dynamic, in-person setting.

Qualifications

• Minimum 3 years of service design experience from an agency or consultancy.
• Strong understanding of service design methods and their application.
• Proven ability to conduct qualitative research and translate insights.
• Ability to turn insights into clear opportunities.
• Experience facilitating workshops and presenting to clients.
• Collaborative mindset across strategy, creative, design and development.
• Interest in AI and its potential to enhance service design.
• Fluent English and strong Danish reading/writing.

Responsibilities

• Frame challenges using design thinking.
• Plan and conduct qualitative research, analyze data.
• Create journey maps and service design outputs.
• Facilitate workshops with clients and cross-functional teams.
• Define experience strategies and future journeys across digital, physical and human touchpoints.
• Communicate your work and craft to clients and colleagues with clarity and confidence.

Skills

Service design

Qualitative research

Workshops facilitation

Human-centered design

Collaborative work

AI interest

English & Danish fluency

Job description

NORD is a creative agency where business thinking and human insight meet great craft. We bring together strategists, creatives, designers and technologists to create brands that break into culture and experiences that create value for businesses and the people who use them.

As a Service Designer, you will join our Experience Team, shaping services and experiences that bring our clients’ ambitions to life through human insight and creative thinking. Your work will span from research and journey mapping to strategy and concept development, creating holistic brand experiences.

Beyond your skills, you are curious about your craft and enjoy developing your perspective as a designer. You thrive as part of a team, working closely with clients and colleagues across disciplines, while being equally comfortable taking ownership and moving your work forward independently.

What you will do

• Frame challenges using design thinking
• Plan and conduct qualitative research, and make sense of quantitative data
• Create journey maps and other service design outputs
• Facilitate workshops that bring together clients and cross-functional teams
• Define experience strategies and design future journeys and service concepts across digital, physical and human touchpoints
• Communicate your work and craft to clients and colleagues with clarity and confidence

What we are looking for

• Minimum 3 years of service design experience from an agency, consultancy or similar
• A strong understanding of service design methods and when to use them
• Proven practice in qualitative research and a human-centred design approach
• The ability to turn insights into clear opportunities
• Confidence in facilitating workshops and presenting work to clients and stakeholders
• Solid conceptual skills
• A natural collaborator who enjoys working with people across strategy, creative, design and development
• Experience with, or a profound interest in AI, and how it can enhance your service design practice
• Fluent English and strong Danish reading, writing and comprehension skills are required

Working in Copenhagen

This role is based in our Copenhagen office, and we expect you to be here most of the time. If you're relocating, we can accommodate a short remote transition period, but the long-term setup is in person. The role and level of seniority will be shaped by your experience and expertise.

Clients

We work with ambitious clients, including HTH, the Danish Defence, Gjensidige, NRGi, McDonald's, HBO, Nordea, Danbolig and many others.