Senior Manager, Product Services

Systematic; Aarhus; On-site; DKK 1,100,000 - 1,500,000; Full time

Benefits offered by this job

Employees Club

Physiotherapist massages

Hairdresser on-site

Sports clubs

Padel court

Canteen

ARoS access

Shopping discounts

Job summary

Systematic Aarhus is seeking a Senior Manager, Services to own day-to-day operations and the commercial performance of service contracts behind our NSI software solutions for major infrastructure customers. You will be the customer's trusted contact, keeping their software operations stable around the clock while leading a skilled team and growing the service business.

You will build close relationships with large customers, drive SLA and incident follow-up with our operations team, and shape

Qualifications

• Experience delivering or supporting software solutions and services, ideally in a customer-facing operations or hosting setup.
• Experience managing large, complex customer relationships and contracts.
• People management experience is preferred.
• Fluent English, spoken and written.

Responsibilities

• Build close, trusted relationships with large customers through regular status and steering meetings.
• Drive SLA and incident follow-up in cooperation with the internal operations team.
• Lead and develop a team of technical specialists.
• Shape and grow the NSI service business with sales, product management and product development.
• Own P&L for individual service contracts, including budgets and forecasts.

Skills

Client relationships

Contract management

People management

English fluency

Education

Bachelor's or Master's degree

Job description

Protect the backbone of modern society — by leading the service business behind it. Systematic's National Security & Infrastructure (NSI) unit delivers proven software that helps police, emergency services, intelligence services and critical infrastructure operators detect threats early, coordinate their response and stay resilient against hybrid attacks, cyberattacks and natural disasters. Join NSI as it scales, and take ownership of the customer relationships and 24/7 operations that keep this software running for some of Europe's largest energy operators.

The job

As Senior Manager, Services, you will own the day-to-day running and commercial performance of the service contracts behind our mission-critical software product solutions for major infrastructure customers. You will be the customers' trusted point of contact, responsible for keeping their software operations stable around the clock, while also leading a skilled team and taking a significant role in growing our service business.

In short, you can look forward to:

• Building close, trusted relationships with large customers through regular status and steering meetings
• Driving SLA and incident follow-up in close cooperation with our internal operations team
• Leading and developing a team of technical specialists
• Shaping and growing the NSI service business together with sales, product management and product development
• Owning P&L for individual service contracts, including budgets and forecasts

Joining the team

You will join a technically strong, tight-knit team based in Aarhus, anchored by an experienced architect who acts as technical lead and works directly with customers. The team also carries second- and third-line support and on-call duties, so reliability and trust run deep here.

NSI is still shaping and scaling its business, which means real influence: how we structure our service catalogue, how we work with customers, and how the team grows are all still being defined — and you will take part in defining them. You will work with customers across energy and utilities, with further growth expected towards police, emergency services and intelligence services.

Your qualifications

• Experience delivering or supporting software solutions and services, ideally in a customer-facing operations or hosting setup
• Experience managing large, complex customer relationships and contracts
• People management experience is preferred
• A relevant bachelor's or master’s degree, for example in engineering or business administration
• Fluent English, spoken and written

You are also

• A strong communicator and relationship builder
• Calm and steady under pressure
• Proactive, and thrive in a dynamic, still-evolving environment

Please note

that you must be able to present a clean criminal record and have lived in a NATO and/or an EU country for the past seven years, as we work with security-classified projects. Read more here.

Welcome to Systematic Aarhus

• At our Aarhus office, you can look forward to joining our Employees Club, which offers nearly 100 events a year of both social and professional character.
• Here, you can take advantage of a range of on-site perks from physiotherapist-led massages and an in-house hairdresser to sports clubs, game tables and even our own padel court.
• Our canteen is a standout feature, serving a daily selection of delicious and healthy dishes.
• Beyond the office, you will also enjoy benefits like free ARoS +1 access and various shopping discounts.

Never stop developing

Systematic is uniquely people-centric, truly international and proudly rooted in Denmark with more than 1100 employees. Together, we write intelligent and innovative code to drive progress and improve lives. We develop IT solutions that make a real difference where it matters most. This is why we never stop developing. Here, there is room to be professional and personal. It is not just a place to work but a place to belong.

Get in touch

Lone Bryder

Senior P&C Project Partner

Location:

Aarhus C, DK, 8000

Division:

NSI - Operations