Defence Service Designer - C4I & Operational Readiness

Systematic A/S

Aarhus

On-site

DKK 680,000 - 900,000

Full time

2 days ago

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Canteen with healthy dishes

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Job summary

Systematic A/S in Aarhus is seeking a Service Designer to design and sharpen our defence service offerings across pre-sales, design, deployment, training and operations. You will apply service design methods to translate complex C4I capabilities into clear, repeatable delivery packages that enhance operational readiness.

Joining the Defence Service Development team, you will work with stakeholders across functions, report to the manager, and help shape our approach to customer success within

Qualifications

Master’s degree in service design, strategy or related field.
Experience designing services for complex digital/defence solutions.
Knowledge of user journeys, service blueprints and pain-point analysis.

Responsibilities

Design and extend service offerings across pre-sales, design, deployment, training and operations.
Translate input from sales and customers into standardized service packages.
Improve service blueprints, delivery models and customer journeys for operational fit.
Facilitate workshops with delivery teams and stakeholders.
Strengthen standardized service packages for repeatable delivery.

Skills

Service design

User journey mapping

Service blueprinting

English communication

Travel willingness

Education

Master's degree

Job description

Joining the Defence Service Development team, you will work with stakeholders across functions, report to the manager, and help shape our approach to customer success within

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