Service Designer, Defence Service Development

Systematic; Aarhus; Hybrid; DKK 520,000 - 680,000; Full time

Benefits offered by this job

Employees Club

Massages on site

Hairdresser on site

Padel court

Canteen with healthy dishes

ARoS +1 access

Shopping discounts

Job summary

Systematic Aarhus is seeking a Service Designer to strengthen defence service offerings and shape delivery models for complex C4I capabilities. You will apply service design, systems thinking and user insight to keep operations ready and operational.

You will join the Defence Service Development team in Aarhus, report to the Manager and collaborate with stakeholders worldwide. A master's degree and willingness to travel 10–20 days per month are required.

Qualifications

• Master’s degree in a relevant field (e.g., Service System Design, Strategy, Technology-Based Business Development)
• Experience in service design or service development for complex digital solutions
• Knowledge of service design methodologies (journey mapping, blueprinting, pain-point analysis)
• Strong English communication skills, written and spoken
• Willingness to travel 10–20 days per month

Responsibilities

• Design and refine service offerings for pre-sales, deployment, training, testing and operations
• Shape and sharpen delivery models for complex C4I capabilities
• Collaborate with stakeholders across departments and with customers to ensure operational readiness

Skills

Service design

Delivery models

English communication

Travel willingness

Systems thinking

Education

Master's degree

Job description

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Service Designer, Defence Service Development

Design the services that keep Defence Forces mission-ready. As a Service Designer, you will shape and sharpen the service offerings that help Defence organisations turn complex C4I capabilities into sustained operational readiness.

The job

You will build on and further develop our existing service offerings across pre-sales, system design, deployment, training, testing and operations. Through service design, systems thinking and deep user understanding, you will strengthen how we package, deliver and support complex C4I capabilities - enabling customers to maintain and enhance their operational readiness.

Joining the team

You’ll join our Defence Service Development team in Aarhus, working to continually strengthen the services behind our customers’ everyday-ready C4I capabilities. The team brings together service design, military domain knowledge, solution architecture, portfolio management and business analytics. You’ll work with strategic projects where an operational mindset is needed, evolving service definitions and delivery models to keep them relevant and effective. You’ll report to Marie Lunde Jørgensen, Manager Defence Service Development and collaborate closely with stakeholders across our departments worldwide.

Your qualifications

You hold a relevant master's degree - ideally in Service System Design, Strategy, Technology-Based Business Development or a similar field - and bring:

• Preferably experience in service design or service development for complex digital solutions, including creating new services and maturing existing ones to support operational delivery
• Experience with refining service definitions and delivery models for complex technical and organisational environments, with a focus on clarity, consistency and reduced operational risk
• Sound knowledge of service design methodologies, such as user journey mapping, service blueprinting and pain-point analysis
• Strong English communication skills, spoken and written, with an independent and structured approach to complex challenges
• Willingness to travel 10-20 days a month

It would also be an advantage if you bring:

• Experience with large-scale enterprise or defence solutions and established delivery organisations
• Familiarity with agile, system-oriented ways of working, focused on continuous improvement and operational outcomes
• Experience with customer success disciplines, and an interest in helping shape our approach to customer success within defence

Please note

that you must be able to present a clean criminal record and have lived in a NATO and/or an EU country for the past seven years, as we work with security-classified projects. Read more here.

Welcome to Systematic Aarhus

At our Aarhus office, you can look forward to joining our Employees Club, which offers nearly 100 events a year of both social and professional character. Here, you can take advantage of a range of on-site perks, from physiotherapist-led massages and an in-house hairdresser to sports clubs, game tables and even our own padel court. Our canteen is a standout feature, serving a daily selection of delicious and healthy dishes. Beyond the office, you will also enjoy benefits like free ARoS +1 access and various shopping discounts.

Never stop developing

Systematic is uniquely people-centric, truly international and proudly rooted in Denmark with more than 1,100 employees. Together, we write intelligent and innovative code to drive progress and improve lives. We develop IT solutions that make a real difference where it matters most. This is why we never stop developing. Here, there is room to be professional and personal. It is not just a place to work but a place to belong.

Start your development here

We will be assessing applications on an ongoing basis as we wish to welcome our new colleague as soon as possible. If you have any questions, you are always welcome to contact us on tel. [phone] and ask for Marie Lunde Jørgensen, Manager, Defence Service Development.