Global Service Coordinator

Gunnebo Entrance Control; Rødovre Kommune; On-site; DKK 320,000 - 420,000; Full time

Benefits offered by this job

Competitive salary and benefits

Job summary

Gunnebo Entrance Control is seeking a structured, service-oriented Service Coordinator to join our team in Denmark. You will act as the central point of coordination between customers, technicians, and internal stakeholders, ensuring excellent customer service and efficient daily operations.

The ideal candidate is highly organized, works well in a fast-paced environment, and has strong communication skills.

Qualifications

• Previous experience in customer service, service administration, or a similar administrative role.
• Strong organizational skills with excellent attention to detail.
• Proven ability to manage multiple tasks and priorities simultaneously.
• Customer-focused mindset with a passion for delivering excellent service.
• Experience coordinating field technicians or service personnel is an advantage.
• Commercial awareness and confidence in discussing service agreements with customers.
• Strong Microsoft 365 skills, including Dynamics 365, Outlook, Excel, Teams, Word, and SharePoint.

Responsibilities

• Provide professional phone and email support to customers
• Build and maintain strong customer relationships
• Promote and sell Service Level Agreements (SLAs) and service-related offerings
• Schedule and book service appointments with customers
• Coordinate and dispatch field service technicians
• Order spare parts and manage related administration
• Prepare and process customer invoices
• Ensure accurate documentation and follow-up on service activities
• Support continuous improvement of service processes
• Collaborate closely with colleagues across departments

Skills

Customer service

Organizational skills

Attention to detail

Multitasking

Communication

Tools

Microsoft 365

Dynamics 365

Outlook

Excel

Teams

Word

SharePoint

Job description

Gunnebo Entrance Control is seeking a structured, service-oriented Service Coordinator to join our team in Denmark. You will act as the central point of coordination between customers, technicians, and internal stakeholders, ensuring excellent customer service and efficient daily operations.

The ideal candidate is highly organized, works well in a fast-paced environment, and has strong communication skills.