Senior Technical Support Specialist – Portioning

Marel A/S; Aarhus; On-site; DKK 450,000 - 600,000; Full time

Benefits offered by this job

40 days holiday

Autonomy and trust in how you perform

Job summary

Marel A/S in Aarhus seeks a Technical Support Specialist for Portioning to provide advanced technical support and remote case resolution. You will act as the reference for Portioning-related questions, coordinate with Field Service and Engineering, and contribute to product improvements.

You will collaborate across regional teams, support commissioning and upgrades, and travel occasionally to assist customers.

Qualifications

• Degree in Mechatronics, Electrical Engineering, Automation or equivalent experience.
• Strong knowledge of Portioning systems, vision technology, automation, motion control, and food processing equipment.
• Experience in technical support, field service, commissioning or industrial troubleshooting.
• Excellent analytical and problem-solving skills.
• Strong communication and stakeholder management capabilities.
• Fluent in English, written and spoken.
• Willingness to travel occasionally for customer support and field activities.
• Customer-focused mindset with a proactive approach to continuous improvement.

Responsibilities

• Provide advanced technical support and troubleshooting for Portioning equipment and solutions.
• Act as the technical reference point for Portioning-related mechanical, electrical, software, and application questions.
• Resolve technical cases remotely, coordinate quality issues and escalations when required.
• Support commissioning, upgrades, field tests, and new product introductions.
• Facilitate communication between customers, Field Service, Product Management, Innovation, and Engineering teams.
• Analyze machine performance and drive root-cause analysis and corrective actions.
• Create and maintain Service Infos, Service Letters, troubleshooting guides, and technical documentation.
• Monitor field feedback and support continuous product improvement activities.
• Deliver technical training and support knowledge development across regions.
• Participate in prototype validation, pilot installations, and product lifecycle activities.
• Identify upgrade and service improvement opportunities for customers.
• Maintain accurate equipment and installed base information.

Skills

Portioning systems

Vision technology

Automation

Motion control

Food processing equipment

Education

Mechatronics

Electrical Engineering

Automation

Job description

Marel A/S in Aarhus seeks a Technical Support Specialist for Portioning to provide advanced technical support and remote case resolution. You will act as the reference for Portioning-related questions, coordinate with Field Service and Engineering, and contribute to product improvements.

You will collaborate across regional teams, support commissioning and upgrades, and travel occasionally to assist customers.