Senior Technical Support Specialist - Portioning

jbtm; Denmark; On-site; DKK 550,000 - 750,000; Full time

Benefits offered by this job

40 days holiday

Autonomy and trust in performance

Global impact in a growing org

Clear objectives and professional支持

Inclusive, safety-focused environment

Job summary

JBT Marel is seeking a Technical Support Specialist – Portioning to provide advanced technical support for Portioning equipment, coordinate with Field Service and Engineering, and drive root-cause analyses. The role requires experience in commissioning, upholding product quality, and strong communication with stakeholders.

You will travel occasionally, support upgrades and pilot installations, and contribute to continuous product improvement in a global, safety-focused environment.

Qualifications

• Degree in Mechatronics, Electrical Engineering, Automation or equivalent experience.
• Strong knowledge of Portioning systems, vision technology, automation, motion control, and food processing equipment.
• Experience in technical support, field service, commissioning, or industrial troubleshooting.
• Excellent analytical and problem-solving skills.
• Strong communication and stakeholder management capabilities.
• Fluent in English, written and spoken.
• Willingness to travel occasionally for customer support and field activities.
• Customer-focused mindset with a proactive approach to continuous improvement.

Responsibilities

• Provide advanced technical support and troubleshooting for Portioning equipment and solutions.
• Act as the technical reference point for Portioning-related mechanical, electrical, software, and application questions.
• Resolve technical cases remotely, coordinate quality issues and escalations when required.
• Support commissioning, upgrades, field tests, and new product introductions.
• Facilitate communication between customers, Field Service, Product Management, Innovation, and Engineering teams.
• Analyze machine performance and drive root-cause analysis and corrective actions.
• Create and maintain Service Infos, Service Letters, troubleshooting guides, and technical documentation.
• Monitor field feedback and support continuous product improvement activities.
• Deliver technical training and support knowledge development across regions.
• Participate in prototype validation, pilot installations, and product lifecycle activities.
• Identify upgrade and service improvement opportunities for customers.
• Maintain accurate equipment and installed base information.

Skills

Portioning systems

Vision technology

Automation

Motion control

Food processing equipment

Technical support

Field service

Commissioning

Industrial troubleshooting

Analytical skills

Problem-solving

Communication

Stakeholder management

English proficiency

Education

Degree in Mechatronics

Degree in Electrical Engineering

Degree in Automation

Equivalent experience

Job description

JBT Marel is seeking a Technical Support Specialist – Portioning to provide advanced technical support for Portioning equipment, coordinate with Field Service and Engineering, and drive root-cause analyses. The role requires experience in commissioning, upholding product quality, and strong communication with stakeholders.

You will travel occasionally, support upgrades and pilot installations, and contribute to continuous product improvement in a global, safety-focused environment.