Specialist, Technical Support III

Marel A/S; Aarhus; On-site; DKK 450,000 - 600,000; Full time

Benefits offered by this job

40 days holiday

Autonomy and trust in how you perform

Job summary

Marel A/S in Aarhus seeks a Technical Support Specialist for Portioning to provide advanced technical support and remote case resolution. You will act as the reference for Portioning-related questions, coordinate with Field Service and Engineering, and contribute to product improvements.

You will collaborate across regional teams, support commissioning and upgrades, and travel occasionally to assist customers.

Qualifications

• Degree in Mechatronics, Electrical Engineering, Automation or equivalent experience.
• Strong knowledge of Portioning systems, vision technology, automation, motion control, and food processing equipment.
• Experience in technical support, field service, commissioning or industrial troubleshooting.
• Excellent analytical and problem-solving skills.
• Strong communication and stakeholder management capabilities.
• Fluent in English, written and spoken.
• Willingness to travel occasionally for customer support and field activities.
• Customer-focused mindset with a proactive approach to continuous improvement.

Responsibilities

• Provide advanced technical support and troubleshooting for Portioning equipment and solutions.
• Act as the technical reference point for Portioning-related mechanical, electrical, software, and application questions.
• Resolve technical cases remotely, coordinate quality issues and escalations when required.
• Support commissioning, upgrades, field tests, and new product introductions.
• Facilitate communication between customers, Field Service, Product Management, Innovation, and Engineering teams.
• Analyze machine performance and drive root-cause analysis and corrective actions.
• Create and maintain Service Infos, Service Letters, troubleshooting guides, and technical documentation.
• Monitor field feedback and support continuous product improvement activities.
• Deliver technical training and support knowledge development across regions.
• Participate in prototype validation, pilot installations, and product lifecycle activities.
• Identify upgrade and service improvement opportunities for customers.
• Maintain accurate equipment and installed base information.

Skills

Portioning systems

Vision technology

Automation

Motion control

Food processing equipment

Education

Mechatronics

Electrical Engineering

Automation

Job description

Are you proud of what you did today? Our Technical Support Specialists are! To further strengthen JBT Marel’s Poultry Secondary Fresh service organization, we are looking forward to meeting you as our new Technical Support Specialist - Portioning. In this role you provide technical support and expertise to customers, our regional Technical Support teams and Field Service teams. You will be the reference for all technical/technological questions in your field of expertise. You will build and maintain relations/connections with specialists and in- and external stakeholders. You will ensure that cases are handled in a timely manner and are able to fulfil and manage our customer’s expectations. You ensure a clear and accurate exchange of technical information between commercial and technical departments.

What You'll Be Doing

• Provide advanced technical support and troubleshooting for Portioning equipment and solutions.
• Act as the technical reference point for Portioning-related mechanical, electrical, software, and application questions.
• Resolve technical cases remotely, coordinate quality Issues and escalations when required.
• Support commissioning, upgrades, field tests, and new product introductions.
• Facilitate communication between customers, Field Service, Product Management, Innovation, and Engineering teams.
• Analyze machine performance and drive root-cause analysis and corrective actions.
• Create and maintain Service Infos, Service Letters, troubleshooting guides, and technical documentation.
• Monitor field feedback and support continuous product improvement activities.
• Deliver technical training and support knowledge development across regions.
• Participate in prototype validation, pilot installations, and product lifecycle activities.
• Identify upgrade and service improvement opportunities for customers.
• Maintain accurate equipment and installed base information.

Who We Are

We are the kind of people who find purpose in fixing things. Our mission is to transform the future of food by creating a world where quality food is produced sustainably and affordably. As the world leader in advanced food processing solutions, we are uniquely positioned to make that happen, and we need people with strong technical skills and a hands‑on mindset to join us.

What's in it for you?

• A competitive salary and comprehensive secondary benefits like 40 days holiday
• A high level of autonomy and trust in how you perform your work
• Opportunities to make a visible impact in a growing global organization
• Clear objectives, realistic expectations, and professional support
• A respectful, inclusive, and safety-focused working environment

What Kind of a Person Are You?

• Degree in Mechatronics, Electrical Engineering, Automation or equivalent experience.
• Strong knowledge of Portioning systems, vision technology, automation, motion control, and food processing equipment.
• Experience in technical support, field service, commissioning, or industrial troubleshooting.
• Excellent analytical and problem-solving skills.
• Strong communication and stakeholder management capabilities.
• Fluent in English, written and spoken.
• Willingness to travel occasionally for customer support and field activities.
• Customer-focused mindset with a proactive approach to continuous improvement.

Why Join Us?

At JBT Marel, we're transforming the future of food. As part of the team, you'll help shape innovative software solutions that enable customers around the world to produce food more efficiently, sustainably, and safely. By joining our team, you will:

• Work with talented product, engineering, and domain colleagues in a collaborative international environment.
• Grow your career in a company that values innovation, continuous learning, and professional development.
• Be empowered to drive change, improve ways of working, and make a meaningful impact.
• Enjoy an engaging work environment with flexible working conditions and attractive employee benefits.

If you're passionate about leading software delivery, collaborating across disciplines, and creating software solutions that matter, we'd love to hear from you.

Marel is an equal opportunity employer and values diversity in the workplace. We encourage all qualified individuals to apply.