Senior Service Designer - Data Platforms & Strategy

the LEGO Group

København

Hybrid

Confidential

Full time

17 hours ago

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Benefits offered by this job

Family Care Leave

Insurance

Wellbeing

Colleague Discount

Bonus Scheme

Hybrid Working

Job summary

The LEGO Group is seeking a Senior Service Designer - Data Platforms to craft user-centred experiences across data tools and services. You will influence product shaping within the Data Office, working within Digital Platforms and Infrastructure while supporting Data Office initiatives.

You will lead service design across portfolios, guide Product Managers, and develop blueprints to inform planning and decisions. This role is based in Copenhagen with hybrid work options.

Qualifications

Experience navigating complex stakeholder landscapes and aligning decisions.
Delivered service blueprints and journey maps informing product decisions.
Conducted user and stakeholder research and synthesized insights.
Built stakeholder and ecosystem maps for product planning.

Responsibilities

Create user-centred journeys for data and knowledge platforms across the organisation.
Shape product portfolio decisions using service design methods and tools.
Guide Product Managers to adopt user-centred product development.
Develop stakeholder-aligned service blueprints for Data Office products.
Demonstrate the value and impact of service design within the Data Office.

Skills

Stakeholder alignment

Service blueprints

Journey mapping

User research

Ecosystem mapping

Facilitation workshops

Job description

You will lead service design across portfolios, guide Product Managers, and develop blueprints to inform planning and decisions. This role is based in Copenhagen with hybrid work options.

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