Senior Service Designer, Data Platforms (Hybrid)

Lego Group; København; Hybrid; DKK 900,000 - 1,300,000; Full time

Benefits offered by this job

Family Care Leave

Life & Disability Insurance

Wellbeing programs

Colleague Discount

Bonus Scheme

Hybrid Working

Job summary

LEGO Group seeks a Senior Service Designer - Data Platforms to craft user-centred experiences across data tools within a hybrid, Copenhagen-based team. The role sits in the Design competency of Digital Platforms and Infrastructure, influencing product decisions and Data Office initiatives.

You will lead service design work, develop blueprints, guide PMs, and collaborate with product teams across the organisation. Hybrid work and relocation support not offered.

Qualifications

• Experience mapping services with blueprints and journey maps that inform decisions.
• Experience researching users and stakeholders and turning insights into recommendations.
• Ability to navigate complex stakeholder landscapes and achieve alignment on priorities.
• Experience creating stakeholder and ecosystem maps for product planning.
• End-to-end product design ownership from scoping to delivery.
• Ability to run workshops that align teams on decisions and next steps.

Responsibilities

• Create user-centred journeys for data and knowledge platforms across the organisation.
• Shape product portfolio decisions using service design methods and tools.
• Guide Product Managers to adopt user-centred product development.
• Develop stakeholder-aligned service blueprints for Data Office products.
• Help establish the value and impact of service design within the Data Office.

Skills

Stakeholder management

Service blueprints & journey maps

User & stakeholder research

Stakeholder ecosystem maps

End-to-end design ownership

Workshop facilitation

Service design capability building

Data platform/B2B service design

Translate findings into PM decisions

Job description

LEGO Group seeks a Senior Service Designer - Data Platforms to craft user-centred experiences across data tools within a hybrid, Copenhagen-based team. The role sits in the Design competency of Digital Platforms and Infrastructure, influencing product decisions and Data Office initiatives.

You will lead service design work, develop blueprints, guide PMs, and collaborate with product teams across the organisation. Hybrid work and relocation support not offered.