Senior Service Designer, Data Platforms — Hybrid

1001 LEGO System A/S; København; Hybrid; DKK 650,000 - 900,000; Full time

Benefits offered by this job

Family Care Leave

Life & Disability Insurance

Wellbeing resources

Colleague Discount

Bonus scheme

Job summary

LEGO Group is seeking a Senior Service Designer to shape data platform products with a user-centered mindset. You will influence how services are designed, sitting in the Data Office within the Digital Platforms and Infrastructure domain, and collaborate closely with product teams and engineers.

You will facilitate workshops, develop service blueprints, and guide Product Managers toward user-centric product development while contributing to strategic decisions and governance.

Qualifications

• Demonstrated ability to navigate complex stakeholder landscapes and drive alignment on decisions.
• Delivered service blueprints and journey maps informing product decisions.
• Conducted user and stakeholder research and synthesized insights into recommendations.
• Built stakeholder and ecosystem maps to support product planning.
• Owned end-to-end design for a product from scoping to delivery.
• Facilitated workshops to align teams on decisions and next steps.

Responsibilities

• Create user-centered journeys for data and knowledge platforms across the organisation.
• Shape product portfolio decisions using service design methods, processes, and tools.
• Guide Product Managers in adopting user-centered approaches to development.
• Develop stakeholder-aligned service blueprints for key Data Office products.
• Establish the value and impact of service design within the Data Office.

Skills

Stakeholder management

Journey mapping

User research

Ecosystem mapping

End-to-end design

Workshop facilitation

Job description

LEGO Group is seeking a Senior Service Designer to shape data platform products with a user-centered mindset. You will influence how services are designed, sitting in the Data Office within the Digital Platforms and Infrastructure domain, and collaborate closely with product teams and engineers.

You will facilitate workshops, develop service blueprints, and guide Product Managers toward user-centric product development while contributing to strategic decisions and governance.