Senior IT Support Engineer — Global, 4‑Day Week Trial

PanzerGlass®; Hinnerup; On-site; DKK 550,000 - 850,000; Full time

Benefits offered by this job

Best workplaces in Denmark & Europe

4-day work week trial

Global collaboration

Job summary

PanzerGlass HQ is seeking a Senior IT Supporter to deliver high-quality IT support globally and maintain a secure, efficient IT environment. You will drive improvements, support Microsoft 365, Azure/Entra ID, and endpoint management, and mentor teammates across our international operations.

You will collaborate with cross‑functional teams, handle complex issues, and participate in system upgrades while supporting offices and remote users worldwide.

Qualifications

• Minimum 3–5 years of IT Support, IT Operations, or a similar role.
• Experience supporting users within a global organisation.
• Strong knowledge of Microsoft 365, Azure/Entra ID, and endpoint management.
• Excellent troubleshooting and analytical skills.
• Customer-focused and service-oriented approach.
• Strong English communication, both written and verbal.
• Structured and detail-oriented mindset.
• Ability to prioritise and manage multiple tasks simultaneously.
• Proactive and collaborative mindset.

Responsibilities

• Deliver high-quality IT support to employees across multiple locations.
• Coordinate support tickets, escalations, and complex technical issues.
• Support Microsoft 365, Azure/Entra ID, endpoint management, hardware and software.
• Manage onboarding, offboarding, and user access rights.
• Maintain asset management and device lifecycle processes.
• Support local offices and remote users globally.
• Assist with network, security, backup, and infra tasks.
• Drive IT process improvements and automation.
• Participate in IT projects and system upgrades.
• Mentor colleagues and share knowledge across the team.
• Collaborate with vendors and service providers to ensure reliable IT services.

Skills

Microsoft 365

Azure/Entra ID

Endpoint management

Troubleshooting

Customer service

English proficiency

Communication skills

Multitasking

Team collaboration

Education

IT education or equivalent practical experience

Tools

Microsoft 365 Admin Center

Azure Portal

Entra ID

Endpoint management tools

Job description

PanzerGlass HQ is seeking a Senior IT Supporter to deliver high-quality IT support globally and maintain a secure, efficient IT environment. You will drive improvements, support Microsoft 365, Azure/Entra ID, and endpoint management, and mentor teammates across our international operations.

You will collaborate with cross‑functional teams, handle complex issues, and participate in system upgrades while supporting offices and remote users worldwide.