Remote IT Systems & Cybersecurity Support Specialist

Jobgether; Denmark; On-site; DKK 340,000 - 520,000; Full time

Benefits offered by this job

Permanent remote work

Full-time schedule

Company equipment

13th-month pay

Team events

International experience

Job summary

Jobgether, on behalf of a Denmark-based partner, is seeking an IT Systems Support Officer for a fully remote role. You’ll support users across Microsoft 365 and business applications, manage access, assets, and system records, and contribute to cybersecurity and process improvements.

The role suits proactive IT professionals who value ownership and continuous learning. You’ll collaborate with external providers and internal users, resolve day-to-day issues, implement updates, test changes, and

Qualifications

• Minimum 2 years of experience in IT support, systems support, or a closely related role.
• Practical experience supporting Microsoft 365 and cloud-based platforms.
• Hands‑on experience troubleshooting hardware, software, user‑access, permissions, and connectivity issues.
• Experience managing user accounts, permissions, and system access.
• Knowledge of basic networking and connectivity concepts.
• Experience maintaining IT records, documentation, asset information, and system records.
• Understanding of fundamental cybersecurity and data privacy principles.
• Ability to investigate technical problems independently, identify appropriate solutions, and accelerate issues effectively when specialist support is required.
• Strong written and verbal communication skills, with the ability to explain technical issues clearly to non‑technical users.
• Strong organizational skills and attention to detail.
• Ability to work independently with minimal supervision while collaborating effectively with colleagues and external providers.
• Reliable internet connection and a suitable environment for full‑time remote work.
• Experience supporting construction, engineering, infrastructure, multi‑site, or other project‑based organizations is an advantage.
• Experience coordinating technical issues with external IT providers is preferred.
• Experience testing systems, software updates, workflows, or digital forms is a plus.
• A proactive, curious mindset with an interest in identifying opportunities for technology and process improvement.

Responsibilities

• Provide day-to-day technical support to users across Microsoft 365 and core business systems.
• Troubleshoot hardware, software, login, connectivity, permissions, and user-access issues, resolving them efficiently or escalating when specialist support is required.
• Manage user accounts, permissions, system access, and related access-control processes.
• Coordinate complex technical issues with external IT providers and follow through to resolution.
• Maintain accurate IT asset registers, software licensing information, system records, and other technical documentation.
• Document IT requests, system changes, troubleshooting activities, resolutions, and outstanding issues.
• Assist with new system implementations, software updates, workflow changes, and digital form deployments.
• Test system changes and workflows to identify issues before they affect users or business operations.
• Identify recurring technical problems and opportunities to improve systems, processes, and digital workflows.
• Maintain and update IT documentation, knowledge resources, and user guides.
• Support cybersecurity, data privacy, and access-control procedures across the organization.
• Contribute to continuous improvement initiatives that make technology and business processes more efficient and user-friendly.

Skills

Microsoft 365

Troubleshooting

Documentation

Remote collaboration

Cybersecurity basics

Tools

Microsoft 365

Asset management systems

Ticketing systems

Job description

Jobgether, on behalf of a Denmark-based partner, is seeking an IT Systems Support Officer for a fully remote role. You’ll support users across Microsoft 365 and business applications, manage access, assets, and system records, and contribute to cybersecurity and process improvements.

The role suits proactive IT professionals who value ownership and continuous learning. You’ll collaborate with external providers and internal users, resolve day-to-day issues, implement updates, test changes, and