Senior Account Manager, Retail

Wolt - English; København; Hybrid; DKK 700,000 - 900,000; Full time

Job summary

Wolt Denmark is seeking a Senior Account Manager to own strategic partnerships with our largest retail partners and drive growth on the Wolt platform.

You will combine relationship building with data insights, lead reviews, and collaborate with Marketing, Product and Operations to deliver measurable results for partners and customers.

This role suits a proactive, analytics-driven professional with experience in retail, FMCG, or ecommerce and a strong Danish commercial mindset.

Qualifications

• Proven experience in account management or similar commercial roles with ownership of large or strategic accounts.
• Fluency in Danish is required for this position.
• Strong commercial mindset with ability to identify growth opportunities and translate insights into action.
• Excellent stakeholder management and communication skills at all levels.
• Experience managing senior decision-makers and building lasting relationships.

Responsibilities

• Own and develop partnerships with large and strategic accounts.
• Build senior stakeholder relationships and act as trusted advisor for growth.
• Lead quarterly business reviews to evaluate performance and plan joint growth.
• Identify merchant priorities and translate into tangible actions and solutions.

Skills

Account management

Customer success

Sales

Data-driven

Excel/BI tools

Education

Bachelor's degree or equivalent

Tools

Looker

Power BI

Excel

Job description

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

At Wolt, we’re looking for a Senior Account Manager in our retail team who will play a key role in supporting our biggest retail partners and helping them succeed on our platform. If you’re eager to learn, enjoy working with different teams, and want to be part of shaping the shopping experience of the future, this could be the role for you.

Part of the DoorDash team, we’re building a global logistics platform that can deliver (almost) everything in your city, to your door in minutes. Today, our products are used by 55+ million registered users who can now order from 200,000+ restaurants and retail stores across 30+ countries around the world.

Together, we’ve helped big brands, local stores and neighborhood restaurants do over €15 billion’s worth of business through our platform. We’re constantly launching new cities and products, so there are always new opportunities to expand your skills and progress your career.

As our new Senior Account Manager you’ll manage and develop a portfolio of retail partners, focusing on building strong relationships, using data to drive performance, and delivering results for Wolt, our partners, and our customers.

What you’ll be doing

• Own and develop the partnerships with some of our largest and most important accounts
• Build strong senior stakeholder relationships and act as a trusted advisor to drive long-term growth
• Lead quarterly business reviews to evaluate performance, identify opportunities, and define joint growth plans
• Understand merchant priorities and business challenges, translate them into clear actions, and co-create solutions that deliver measurable impact
• Identify and execute both gradual improvements and step-change growth opportunities across the partnership
• Drive revenue growth for both Wolt and the partner through a data-driven approach focused on commercial performance, profitability, and operational excellence
• Introduce, negotiate, and execute new Wolt products, services, and commercial opportunities to expand the partnership and unlock new revenue streams
• Use data and insights to identify trends, influence decision‑making, and prioritize the highest‑impact initiatives
• Act as the key point of contact between the partner and internal teams including Operations, Marketing, Support, Product, and Leadership
• Partner closely with Marketing to develop and execute strategic campaigns that drive customer acquisition, retention, and partner growth
• Bring structure, ownership, and hands‑on execution while helping shape best practices in a fast‑evolving environment

Our humble expectations

• Proven experience in account management, customer success, sales, consulting, or another commercial role with ownership of large or strategic accounts
• Fluency in Danish is required for this position
• Strong commercial mindset with the ability to identify growth opportunities and turn insights into action
• Excellent stakeholder management and communication skills, with the ability to build credibility and influence at all levels of an organization
• Strong relationship‑building skills and experience managing senior decision‑makers
• Highly organized and proactive, with the ability to manage multiple priorities and drive initiatives independently
• High ownership, strong execution skills, and a track record of delivering measurable business results
• Comfortable working with data and translating analysis into business recommendations; advanced Excel and Google Sheets skills are expected, and experience with BI tools such as Looker or Power BI is a plus
• Experience in retail, FMCG, e‑commerce, marketplace businesses, or a related industry is an advantage
• Experience managing large, complex, or strategic partnerships is a strong plus

What we offer

Help shape the future of retail at Wolt Denmark as an Account Manager, supporting and growing strong partnerships with leading retailers.

You’ll work cross‑functionally in a fast‑moving tech environment, combining relationship‑building, data insights, and problem‑solving.

Perfect for a driven team player eager to grow in account management within one of Europe’s fastest‑growing companies.

Why you’ll love it

• Global and growing fast: Be part of a fast‑moving scaleup
• Ride of a lifetime: Accelerate your career and build your sales skills
• Instant impact: Take ownership and make a difference
• Big hearts and small egos: Surround yourself with smart, friendly people

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.