Restaurant Operations Leader: Drive Guest Experience & P&L

Hard-Rock-International; København; On-site; DKK 360,000 - 540,000; Full time

Job summary

Hard Rock International in Copenhagen seeks an Operations Manager to lead a high-volume cafe, owning P&L and optimizing labor budgets while upholding brand standards and guest experience.

You will mentor hourly staff, partner with senior leadership, and drive continuous improvement through learning programs and strong communication across teams. Fluency in English preferred; additional languages a plus.

Qualifications

• Proven experience in a high-volume casual dining operations environment.
• Strong leadership and coaching abilities.
• Excellent communication and problem-solving skills.
• Fluency in English; additional languages are a plus.

Responsibilities

• Manage department P&L and labor budgets.
• Uphold brand standards and guest experience.
• Develop hourly staff and career paths.
• Collaborate across departments to deliver service excellence.
• Recruiting and retention of top talent.

Skills

Financial acumen

People leadership

Staff development

Operations management

Budgeting

Job description

Hard Rock International in Copenhagen seeks an Operations Manager to lead a high-volume cafe, owning P&L and optimizing labor budgets while upholding brand standards and guest experience.

You will mentor hourly staff, partner with senior leadership, and drive continuous improvement through learning programs and strong communication across teams. Fluency in English preferred; additional languages a plus.