Restaurant Operations Manager - High-Volume Leader

Hard Rock International; København; On-site; DKK 420,000 - 640,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Hard Rock International is seeking an Operations Manager to lead a high-volume cafe, uphold brand standards, and coordinate across departments to meet business objectives. You will coach hourly staff, manage schedules and labor costs, and drive guest satisfaction while promoting Hard Rock’s iconic culture.

The role emphasizes developing talent, delivering training programs, and embedding brand values in daily operations to ensure an exceptional guest experience.

Qualifications

• Proven experience in an Operations Managerial role with high-volume exposure in a casual-themed, full-service restaurant.
• Ability to learn and bring out-of-the-box ideas to their team.
• Genuine enthusiasm and aptitude for serving people.
• Excellent verbal and written communication skills.
• High level of business acumen and common sense.
• Strong communication, listening, and presentation skills; capable of addressing media, customers, partners and staff.
• Fluency in English; multilingual abilities are a plus.

Responsibilities

• Manage department P&L and budgets as designated by the General Manager.
• Mentor hourly staff to become Hard Rock brand ambassadors and service leaders.
• Manage labor schedules in line with the cafe budget and forecast models.
• Run a department and/or cost center effectively.
• Collaborate across departments to support consistent execution of systems and processes.
• Support senior management in building a highly functional hourly team aligned with brand standards.
• Drive guest satisfaction and grow retail sales through staff and guest interactions.
• Maintain brand standards in the Rock Shop and guest experience.
• Engage with guests about music and brand history.
• Attract and retain top talent and define career paths.
• Deliver learning and development programs to staff to drive improvement and retention.

Skills

Operations management

Team leadership

Communication skills

Problem solving

Public speaking / presentation

Multilingual / English fluency

Job description

Hard Rock International is seeking an Operations Manager to lead a high-volume cafe, uphold brand standards, and coordinate across departments to meet business objectives. You will coach hourly staff, manage schedules and labor costs, and drive guest satisfaction while promoting Hard Rock’s iconic culture.

The role emphasizes developing talent, delivering training programs, and embedding brand values in daily operations to ensure an exceptional guest experience.