Remote Customer Retention Lead for FinTech & Crypto

Jobgether; Denmark; Híbrido; DKK 465.000 - 731.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Performance incentives

Paid leave 10 days

Public holidays

Remote work

Leadership development

High-growth fintech

Direct impact

Collaborative culture

AI tools

Descripción de la vacante

Jobgether is seeking a Customer Retention Supervisor based in Denmark to lead a team of retention specialists within the fast-growing fintech and cryptocurrency sector.

You will own reactivation, repeat transactions, and revenue recovery while guiding outbound engagement and campaign management. The role blends hands-on leadership with process optimization and cross‑functional collaboration.

Formación

• At least 3 years of supervisory or leadership experience in customer retention or a similar setting.
• Proven success in driving retention, reactivation and revenue growth.
• Experience developing SOPs, scripts, workflows, and training materials.

Responsabilidades

• Lead and motivate a team of Customer Retention Specialists with clear performance objectives.
• Conduct outbound calls to encourage repeat transactions and reactivate inactive customers.
• Design and improve SOPs, calling workflows, scripts, and training materials.
• Organise daily outreach, manage agent schedules and campaign assignments.
• Design retention campaigns and monitor KPIs like conversion and revenue recovered.
• Coach team members and perform regular reviews to raise performance.
• Analyse customer behaviour and campaign results to identify retention opportunities.
• Maintain CRM records, dashboards, and regular operational reports.
• Collaborate with Marketing, Support, Sales, Operations, and Compliance on issues.
• Support recruitment, onboarding, and training for the retention team.
• Leverage AI tools to improve research, scripts, and productivity.

Conocimientos

Leadership experience

Customer retention

Coaching

Performance management

Data analysis

Herramientas

CRM systems

Outbound calling platforms

Microsoft Excel

Descripción del empleo

Jobgether is seeking a Customer Retention Supervisor based in Denmark to lead a team of retention specialists within the fast-growing fintech and cryptocurrency sector.

You will own reactivation, repeat transactions, and revenue recovery while guiding outbound engagement and campaign management. The role blends hands-on leadership with process optimization and cross‑functional collaboration.