Post-Sale Support Specialist

Alfa Laval; Kolding; On-site; DKK 320,000 - 460,000; Full time

Job summary

Alfa Laval Nordic seeks a Customer Support Coordinator to assist customers after the order is placed. You will join a small team that cares about customers and each other, ensuring smooth communication and timely responses.

The role emphasizes high-quality service, process improvement, and collaboration within a global organisation. English and Danish language skills are required to serve our international customer base.

Qualifications

• You are focused on delivering a superior customer experience with a structured, systematic approach.
• You are a true team player who upholds high standards and helps colleagues when needed.

Responsibilities

• Handling requests from Sales colleagues and customers for post-order support.
• Ensuring urgent cases are addressed immediately.
• Processing requests for changes and shipping instructions.
• Following up on deliveries and Export Control where needed.
• Acting as the problem solver to make things happen when needed.

Job description

Alfa Laval Nordic seeks a Customer Support Coordinator to assist customers after the order is placed. You will join a small team that cares about customers and each other, ensuring smooth communication and timely responses.

The role emphasizes high-quality service, process improvement, and collaboration within a global organisation. English and Danish language skills are required to serve our international customer base.