Global Customer Support Coordinator

Alfa Laval Corporate AB; Denmark; Remote; DKK 420,000 - 520,000; Full time

Job summary

Alfa Laval Nordic is seeking a Customer Support Coordinator to assist customers with inquiries after placing orders, ensuring swift and accurate responses from a small, collaborative team.

You will handle post-order requests, urgent cases, changes and shipping instructions, and you will follow deliveries and export controls as needed.

With fluency in English and Danish, you will contribute to a high-quality customer experience in a global organization.

Qualifications

• Experience in customer support or service roles.
• Ability to manage multiple requests with a structured approach.
• Excellent communication and listening skills.
• Fluency in English and Danish.

Responsibilities

• Assist customers with questions after order placement.
• Handle urgent cases immediately.
• Process change requests and shipping instructions.
• Follow up on deliveries and export controls as needed.
• Act as problem solver to drive actions.

Skills

Customer service

Process improvement

Clear communication

Team player

Job description

Alfa Laval Nordic is seeking a Customer Support Coordinator to assist customers with inquiries after placing orders, ensuring swift and accurate responses from a small, collaborative team.

You will handle post-order requests, urgent cases, changes and shipping instructions, and you will follow deliveries and export controls as needed.

With fluency in English and Danish, you will contribute to a high-quality customer experience in a global organization.