Global After-Order Support Coordinator

Alfa Laval Mid Europe GmbH; Kolding; On-site; DKK 360,000 - 480,000; Full time

Job summary

Alfa Laval Mid Europe GmbH is seeking a Customer Support Coordinator to assist customers after the order is placed. You will handle post‑order requests from Sales colleagues and customers, ensuring urgent cases are addressed immediately and changes/shipping instructions are managed efficiently.

You must be fluent in English and Danish, with a structured, proactive approach and strong communication skills. This role offers a global context and opportunities for professional growth within a

Qualifications

• Fluent in English and Danish required (written and spoken).
• Strong focus on customer experience and process improvement.
• Structured, systematic approach with ownership of tasks.

Responsibilities

• Handle post‑order requests from Sales colleagues and customers.
• Ensure urgent cases are addressed immediately.
• Process changes and provide shipping instructions as needed.
• Follow up on deliveries and coordinate with Export Control where required.
• Act as a proactive problem solver to keep things moving.

Skills

English fluency

Danish fluency

Customer service mindset

Problem solving

Job description

Alfa Laval Mid Europe GmbH is seeking a Customer Support Coordinator to assist customers after the order is placed. You will handle post‑order requests from Sales colleagues and customers, ensuring urgent cases are addressed immediately and changes/shipping instructions are managed efficiently.

You must be fluent in English and Danish, with a structured, proactive approach and strong communication skills. This role offers a global context and opportunities for professional growth within a