Customer Support Standard

Alfa Laval Mid Europe GmbH; Kolding; On-site; DKK 360,000 - 480,000; Full time

Job summary

Alfa Laval Mid Europe GmbH is seeking a Customer Support Coordinator to assist customers after the order is placed. You will handle post‑order requests from Sales colleagues and customers, ensuring urgent cases are addressed immediately and changes/shipping instructions are managed efficiently.

You must be fluent in English and Danish, with a structured, proactive approach and strong communication skills. This role offers a global context and opportunities for professional growth within a

Qualifications

• Fluent in English and Danish required (written and spoken).
• Strong focus on customer experience and process improvement.
• Structured, systematic approach with ownership of tasks.

Responsibilities

• Handle post‑order requests from Sales colleagues and customers.
• Ensure urgent cases are addressed immediately.
• Process changes and provide shipping instructions as needed.
• Follow up on deliveries and coordinate with Export Control where required.
• Act as a proactive problem solver to keep things moving.

Skills

English fluency

Danish fluency

Customer service mindset

Problem solving

Job description

Customer Support Coordinator

Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers, and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world‑leading technologies that inspire progress in vital areas, including energy, food, water, and shipping. As we push forward, the innovative, open spirit that fuels our 140-year‑old start‑up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

Who you are

You are best when it comes to creating superior customer experience with a strong focus on high quality and continuous improvement of processes. With your structured and systematic approach, you take complete ownership of your tasks where it is natural for you to be investigating, driving processes and doing a continuous follow up. As a person you are open minded and patient which also reflects in the way you communicate.

About the job

As our new Coordinator your main purpose will be to help our customers with their questions and needs, after the order has been placed.

• Handling requests from Sales Colleagues and Customers for support for all aspects after placing the order.
• Making sure that all urgent cases are handled immediately.
• Taking care of requests for changes and shipping instructions.
• Follow up on deliveries and Export Control where needed.
• Act as the problem solver, the person that made things happen when it was needed.

What you know

You go above and beyond to help our customers – every day. You like that we have a mix of routine assignments and urgent issues that need your attention. And then you are a true team‑player who really believes in setting the high standard, you see the colleague who needs help and you provide it. As part of a global organisation, speaking and writing English is a prerequisite for this position. We do need you to be fluent in Danish as well.

What’s in it for you

A challenging job in a global organization with many contacts and the possibility of further development of both professional and personal skills, where you have the opportunity to influence your job and future career. An informal working environment where you, together with your dedicated colleagues, help create positive and motivating atmosphere.

For more information, please contact Pernille Freudendahl (Customer Support Manager) at [e-mail] or Reece Watmore (Talent Acquisition Partner) at [e-mail].

We care about diversity, inclusion, and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.