Part-Time IT Support for Grant Management System (NORMA)

Novo Nordisk Fonden; Gentofte Kommune; On-site; DKK 112,000 - 160,000; Part time

Job summary

Novo Nordisk Foundation is seeking a student assistant for the Digital & Data Excellence department to support the NORMA grant management system. You will assist with user support, reporting, and training materials, while collaborating with a small cross-disciplinary IT team.

The role offers 15-20 hours per week with flexibility around studies; preferred candidates are pursuing a BSc in IT-related fields and are fluent in English and Danish.

Qualifications

• Interest in IT systems and user support for diverse stakeholders.
• Experience with user support/help desks (Zendesk beneficial)
• Fluent in English and Danish (written and spoken)

Responsibilities

• Provide guidance and troubleshooting to internal and external users via Zendesk for NORMA-related issues.
• Assist in setting up open calls for applications and exporting reports.
• Create training material and manuals for users of NORMA.
• Participate in usability testing and system configuration.

Skills

Zendesk

User support

IT systems

English

Danish

Education

BSc in Information Studies / Digital Management

Tools

NORMA

Job description

Novo Nordisk Foundation is seeking a student assistant for the Digital & Data Excellence department to support the NORMA grant management system. You will assist with user support, reporting, and training materials, while collaborating with a small cross-disciplinary IT team.

The role offers 15-20 hours per week with flexibility around studies; preferred candidates are pursuing a BSc in IT-related fields and are fluent in English and Danish.