Order Handler

Emerson Electric Co; Næstved; On-site; DKK 350,000 - 500,000; Full time

Job summary

Emerson is seeking an Order Handler in Naestved, Denmark to manage customer orders from quotation to invoicing and fulfillment. You will collaborate with internal teams to ensure accurate processing, timely delivery, and a high-quality customer experience.

You will handle quotations, order confirmations, invoicing, and documentation while maintaining compliance with trade policies. Fluency in Danish and English, plus SAP ERP experience, are essential in this role.

Qualifications

• Experience supporting order management, customer service, project coordination, or related operations.
• Experience working with SAP or another ERP system in an order processing environment.
• Understanding of Incoterms, payment terms, and contract-related requirements.
• Ability to manage multiple priorities with accuracy and attention to detail.
• Strong organizational and problem-solving skills.
• Ability to communicate effectively with customers and colleagues in Danish and English.
• Commitment to teamwork, customer satisfaction, and continuous improvement.

Responsibilities

• Support the quotation process by assisting with pricing reviews, special customer requirements, and commercial terms.
• Review customer orders and ensure alignment with approved quotations and technical requirements.
• Create and manage customer orders within the ERP system and issue order confirmations.
• Coordinate project kick-off activities and collaborate with internal teams to ensure smooth order execution.
• Monitor and follow up on active orders through regular communication with planning, procurement, operations, suppliers, and other stakeholders.
• Manage order updates and modifications while maintaining accurate documentation and records.
• Prepare and submit invoices and delivery-related documentation in a timely manner.
• Maintain electronic and physical records in accordance with established processes.
• Build strong relationships with customers through proactive communication and responsive support.
• Partner with finance-related teams to support payment follow-up activities and customer account management.
• Adhere to Emerson policies, including applicable trade compliance requirements.
• Contribute to process improvements that enhance operational efficiency and customer satisfaction.

Skills

Order management

Customer service

Project coordination

Multitasking

Danish-English bilingual

Tools

SAP ERP

Job description

If you are an Order Handler professional looking for an opportunity to grow your career, Emerson has an exciting opportunity for you in Naestved, Denmark. In this role, you will support the successful execution of customer orders from quotation assistance through order fulfillment, invoicing, and customer communication. You will work closely with internal teams and customers to ensure accurate order processing, timely delivery, and an excellent customer experience while contributing to a collaborative and continuous improvement-focused environment.

In This Role, Your Responsibilities Will Be:

• Support the quotation process by assisting with pricing reviews, special customer requirements, and commercial terms.
• Review customer orders and ensure alignment with approved quotations and technical requirements.
• Create and manage customer orders within the ERP system and issue order confirmations.
• Coordinate project kick-off activities and collaborate with internal teams to ensure smooth order execution.
• Monitor and follow up on active orders through regular communication with planning, procurement, operations, suppliers, and other stakeholders.
• Manage order updates and modifications while maintaining accurate documentation and records.
• Prepare and submit invoices and delivery-related documentation in a timely manner.
• Maintain electronic and physical records in accordance with established processes.
• Build strong relationships with customers through proactive communication and responsive support.
• Partner with finance-related teams to support payment follow-up activities and customer account management.
• Adhere to Emerson policies, including applicable trade compliance requirements.
• Contribute to process improvements that enhance operational efficiency and customer satisfaction.

Who You Are

You build strong customer relationships and deliver customer-focused solutions. You plan and prioritize work effectively to meet commitments aligned with organizational goals. You build partnerships and collaborate across teams to achieve shared objectives. You understand efficient processes and continuously look for ways to improve how work gets done. You apply business knowledge and sound judgment to support organizational success, even when navigating changing priorities or situations that may not always be clear.

For This Role, You Will Need:

• Experience supporting order management, customer service, project coordination, or a related operational function.
• Experience working with SAP or another ERP system in an order processing environment.
• Understanding of commercial terms, including Incoterms, payment terms, and contract-related requirements.
• Ability to manage multiple priorities while maintaining accuracy and attention to detail.
• Strong organizational and problem-solving skills.
• Ability to communicate effectively with customers and colleagues in both Danish and English, verbally and in writing.
• Commitment to teamwork, customer satisfaction, and continuous improvement.

Preferred Qualifications That Set You Apart:

• Experience handling technical product or project-based orders.
• Familiarity with supply chain, project execution, manufacturing, or industrial business environments.
• Experience reviewing commercial documentation and supporting order execution activities from receipt through invoicing.
• Knowledge of global customer support practices and cross-cultural collaboration.
• Experience contributing to process improvements and operational excellence initiatives.

Our Culture and Commitment To You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.

At Emerson, our values of innovation, integrity, collaboration, and inclusion guide everything we do. We are committed to creating a workplace where all employees can contribute their unique perspectives and talents. We welcome applicants from all backgrounds and experiences and encourage individuals who may not meet every preferred qualification to apply. We believe that diverse experiences, transferable skills, and a willingness to learn can be just as valuable as traditional career paths.