Customer Order Specialist

Signify; København; On-site; DKK 350,000 - 480,000; Full time

Job summary

Signify in Copenhagen is seeking a Norwegian/Danish speaking Customer Order Specialist to join our team. You will manage orders, coordinate with cross-functional teams, and ensure accurate, timely processing to delight customers.

You will resolve inquiries, maintain master data, and support order fulfilment, delivery, and monthly reporting. Native Norwegian and/or Danish language required; bachelor's in related field preferred; experience in order management helpful.

Qualifications

• Bachelor’s degree in a related field; strong customer service focus and order processing experience
• Native Norwegian and/or Danish language required for this role
• Experience in order management or supply chain operations; continuous improvement skills (Lean/Six Sigma/Agile) preferred

Responsibilities

• Accept and validate sales orders and references to ensure accurate data
• Coordinate with cross-functional teams to ensure smooth order fulfilment and delivery
• Manage manual order creation for complex projects with milestones and billing schedules
• Check order availability, propose alternatives, update status and escalate deviations
• Provide timely responses to customer questions and complaints about products and services
• Maintain a clean order book with no old open orders and monitor order status
• Report monthly on order receipts, deliveries, sales and stock levels
• Manage customer master data and ensure data integrity

Skills

Order management

Customer service

Cross-functional collaboration

Education

Bachelor’s Degree in Supply Chain Management

Business Administration

Job description

About Signify
Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond.

About Signify
Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond.
At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career.
Join us, and together, we’ll transform our industry, making a lasting difference for brighter lives and a better world.

More About The Role

We are looking for a Norwegian/Danish speaking Customer Order Specialist to join our team based in Copenhagen to provide efficient order management by processing customer orders accurately and in a timely manner, with an aim to make it easy to be a customer.
You will coordinate with cross-functional teams to ensure smooth order fulfilment and delivery. You will resolve customer inquiries and issues related to orders to maintain high satisfaction levels.

Key Responsibilities

• Accepts and validates sales order by checking references and validating relevant information.
• Support Continuous Improvement of Order Management Processes to ensure high Customer Satisfaction with special attention to Ordering & Delivery aspects.
• Manages manual order creation for complex projects, including milestone delivery and billing schedules.
• Checks availability of sales orders and prepares delivery proposal; where needed, selects proposed alternatives, updates order status and escalates deviations.
• Ensures timely response to customer questions and complaints regarding products and services provided through various channels.
• Processes customer orders accurately and promptly to ensure timely delivery.
• Maintains a clean order book, ensuring no old open orders.
• Monitors order status and communicates updates to customers and relevant stakeholders.
• Resolves order-related issues and discrepancies to maintain customer satisfaction.
• Reports monthly the order receipts, deliveries, sales and stock levels.
• Manages customer master data.

More About You

• Bachelor’s Degree in Supply Chain Management, Business Administration, or a related field.
• Native Norwegian and/or Danish language is required for this role.
• Experience in order management or supply chain operations, with a focus on customer service and order processing.
• Experience in Continuous improvement or Problem-solving methodologies (Lean/Six Sigma/Agile/…) is preferred but not mandatory.

Everything we’ll do for you

You can grow a lasting career here. We’ll encourage you, support you, and challenge you. We’ll help you learn and progress in a way that’s right for you, with coaching and mentoring along the way. We’ll listen to you too, because we see and value every one of our 27,000+ people. We believe that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas. With a global workforce present in 70+ countries, we are dedicated to creating an inclusive environment where every voice is heard and valued, helping us all achieve more together.
Come join us, and together we can light up the future.