Order Fulfillment & Customer Success Specialist

Emerson; Næstved Kommune; On-site; DKK 420,000 - 540,000; Full time

Job summary

Emerson in Naestved, Denmark is seeking an Order Handler to support end-to-end order processing from quotation assistance to invoicing and delivery. You will work with SAP/ERP, ensure accuracy, timely delivery, and excellent customer experience while maintaining thorough records.

You will collaborate across planning, procurement, operations and finance to resolve issues, drive improvements, and build strong customer relationships. Danish and English communication is required.

Qualifications

• Experience supporting order management, customer service, project coordination, or related operations.
• Experience with SAP or another ERP system in an order processing environment.
• Understanding of Incoterms, payment terms, and contract-related requirements.
• Ability to manage multiple priorities with accuracy and attention to detail.
• Strong organizational and problem-solving skills.
• Ability to communicate with customers and colleagues in Danish and English.

Responsibilities

• Support the quotation process by assisting with pricing reviews, special customer requirements, and commercial terms.
• Review customer orders and ensure alignment with approved quotations and technical requirements.
• Create and manage customer orders within the ERP system and issue order confirmations.
• Coordinate project kick-off activities and collaborate with internal teams to ensure smooth order execution.
• Monitor and follow up on active orders through regular communication with planning, procurement, operations, suppliers, and other stakeholders.
• Manage order updates and modifications while maintaining accurate documentation and records.
• Prepare and submit invoices and delivery-related documentation in a timely manner.
• Maintain electronic and physical records in accordance with established processes.
• Build strong relationships with customers through proactive communication and responsive support.
• Partner with finance-related teams to support payment follow-up activities and customer account management.
• Adhere to Emerson policies, including applicable trade compliance requirements.
• Contribute to process improvements that enhance operational efficiency and customer satisfaction.

Skills

Order management

Customer service

Project coordination

Communication skills

Multilingual (Danish & English)

Tools

SAP

Job description

Emerson in Naestved, Denmark is seeking an Order Handler to support end-to-end order processing from quotation assistance to invoicing and delivery. You will work with SAP/ERP, ensure accuracy, timely delivery, and excellent customer experience while maintaining thorough records.

You will collaborate across planning, procurement, operations and finance to resolve issues, drive improvements, and build strong customer relationships. Danish and English communication is required.