Operations Coordinator with Chinese

Tour Partner Group; Gentofte Kommune; On-site; DKK 320,000 - 420,000; Full time

Benefits offered by this job

Dynamic environment

Holiday increase

Volunteering day

Annual socials

Travel Club discounts

Value Champion

Development programme

On-the-job training

Collaborative culture

Career progression

Job summary

Tour Partner Group in Copenhagen, Denmark is seeking an Operations Coordinator with Chinese to join our international team. You will assist senior members, coordinate tour logistics and ensure smooth execution of travel experiences.

The role offers a dynamic, multi-national environment with opportunities to grow and learn in travel operations. The successful candidate will manage itineraries, maintain client communications, and support cross-department collaboration while delivering excellent

Qualifications

• Fluent in Chinese (spoken and written).
• Excellent organizational and attention to detail.
• Strong communication and interpersonal abilities.
• Proficient in English (written and spoken).
• Good computer skills including MS Office.

Responsibilities

• Support senior team members in crafting engaging tour itineraries and packages.
• Coordinate logistics and bookings for accommodations, transport, and activities.
• Stay in contact with the Tour Leader during the tour to adjust the program as needed.
• Prepare final travel documents and send to clients.
• Assist with client inquiries and provide information and support.

Skills

Fluency in Chinese

Strong organizational skills

Excellent communication

English proficiency

Tools

Microsoft Office

Job description

We are looking for a passionate and dynamic Operations Coordinator with Chinese to join our team in Copenhagen, Denmark. In this role, you will be responsible for assisting senior team members, handling tour logistics and contributing to the smooth execution of travel experiences. You will work as part of a collaborative, international team, creating memories that last a lifetime for our clients and their customers.

Your responsibilities

• Support senior team members in crafting engaging tour itineraries and packages.
• Coordinating logistics and booking accommodations, transport, and activities etc.
• To be in contact with the Tour Leader during the tour on a regular basis to make further adjustments in the program if needed and solve all problems.
• To double check, get the final travel documents ready and send them to the client.
• Assist with client’s inquiries, providing information and support as needed.
• Monitor if payment conditions are respected, and/or that invoices are accurate and/or on time. Will report eventual delays to the DM/supervisor or TL.
• Provide support and/or cover for other departments when needed.
• Emergency phone
• Engage in on-the-job training to understand tour operations and industry standards.
• Actively participate in learning opportunities to broaden knowledge of travel logistics.

Your profile: Skills & Experience

• Fluency in Chinese, both spoken and written.
• Passion for the travel and tourism industry.
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal abilities.
• Relevant education or coursework is a plus.
• Specific language skills may be required depending on market.
• You have a high level of written and spoken English.
• Good computer skills and fluency with Microsoft office package

What we offer

• A dynamic and international work environment, collaborating with colleagues from over 20 nationalities.
• A holiday increase with years of service, up to 25 days.
• One volunteering day per year to support a cause you’re passionate about.
• Annual social events to celebrate our shared successes.
• TPG Travel Club discounts to explore our destinations in your free time.
• The opportunity to become a Value Champion
• A structured development programme with on-the-job training, ensuring you reach your full potential.
• A collaborative and supportive team culture where every member is valued.
• Opportunities for career progression, moving into new roles within the company.

Additional Information

• High Season Period: Please note that during high season, the workload may be heavier, and overtime may be required. Overtime is compensated as time off in lieu.
• Work Location: This position is based in Copenhagen, Denmark, with the possibility of hybrid working depending on the role.

Our Values

• Partnership – We collaborate as a team to succeed and hold our colleagues and business partners in high esteem.
• Inspiration – We inspire confidence in others through our knowledge and expertise. We seek and embrace change.
• Respect – We are open to new ideas, cultures, and experiences. We value honesty and transparency.
• Passion – We share our love for travel and encourage others to explore our destinations. We aspire to be the difference that makes the difference.