Operations Coordinator (French/Spanish/Mandarin) / fixed-term

Tour Partner Group; Gentofte Kommune; Hybrid; DKK 360,000 - 480,000; Full time

Benefits offered by this job

Holiday entitlement up to 25 days

Volunteer day per year

TPG Travel Club discounts

Career development programme

Job summary

Tour Partner Group in Copenhagen, Denmark is seeking a passionate Operations Coordinator to support senior team members, manage tour logistics, and help ensure seamless travel experiences for clients and their customers.

You will work within an international team, coordinating accommodations, transport, and activities, while communicating with the Tour Leader during tours to adjust plans and resolve issues. A hybrid work arrangement is possible.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal abilities.
• English written and spoken fluency.

Responsibilities

• Support senior team members in delivering operational excellence of tour itineraries and packages.
• Coordinate logistics and bookings for accommodations, transport, and activities.
• Maintain contact with Tour Leader during tours to adjust programs as needed.
• Prepare travel documents and send to clients.
• Assist with client inquiries and provide information and support.
• Cross-check data across systems to ensure quotes are updated.
• Support data entry across the operational cycle.
• Implement administrative changes as directed by TL.
• Monitor payment conditions and invoices for timeliness.
• Provide support for other departments as needed.
• Handle emergency phone communications and on-the-job training.

Skills

Organizational skills

Communication skills

Microsoft Office

English proficiency

Education

Relevant education or coursework

Tools

Microsoft Office

Job description

We are looking for a passionate and dynamic Operations Coordinator to join our team in Copenhagen, Denmark. In this role, you will be responsible for assisting senior team members, handling tour logistics and contributing to the smooth execution of travel experiences. You will work as part of a collaborative, international team, creating memories that last a lifetime for our clients and their customers.

Your responsibilities:

• Support senior team members in delivering operational excellence of our tour itineraries and packages.
• Coordinating logistics and booking accommodations, transport, and activities etc.
• To be in contact with the Tour Leader during the tour on a regular basis to make further adjustments in the program if needed and solve all problems.
• To double check, get the final travel documents ready and send them to the client.
• Assist with client’s inquiries, providing information and support as needed.
• Cross check data across systems to ensure quotes have been updated correctly
• Support with data entry needs of the team across the operational cycle
• Responsible for administrative changes as directed by the TL
• Monitor if payment conditions are respected, and/or that invoices are accurate and/or on time. Will report eventual delays to the DM/supervisor or TL.
• Provide support and/or cover for other departments when needed.
• Emergency phone
• Engage in on-the-job training to understand tour operations and industry standards.
• Actively participate in learning opportunities to broaden knowledge of travel logistics.

Your profile: Skills & Experience

• Passion for the travel and tourism industry.
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal abilities.
• Relevant education or coursework is a plus.
• Specific language skills may be required depending on market.
• You have a high level of written and spoken English.
• Good computer skills and fluency with Microsoft office package

What we offer

• A dynamic and international work environment, collaborating with colleagues from over 20 nationalities.
• A holiday increase with years of service, up to 25 days.
• One volunteering day per year to support a cause you’re passionate about.
• Annual social events to celebrate our shared successes.
• TPG Travel Club discounts to explore our destinations in your free time.

• The opportunity to become a Value Champion.
• A structured development programme with on-the-job training, ensuring you reach your full potential.
• A collaborative and supportive team culture where every member is valued.
• Opportunities for career progression, moving into new roles within the company.

Additional Information

• High Season Period: Please note that during high season, the workload may be heavier, and overtime may be required. Overtime is compensated as time off in lieu.
• Work Location: This position is based in Copenhagen, Denmark, with the possibility of hybrid working depending on the role.
• Contract type: This role is fixed term until September 2027.