Onsite CX Researcher: Shape Product & Strategy

Bixter.Work; Kolding; On-site; DKK 520,000 - 760,000; Full time

Job summary

Bixter is hiring a Customer Experience Researcher to dive into customer journeys and needs at the earliest design stage. You’ll collaborate with product, sales, support and marketing to create a 360° view of customers, users, market and competition.

Extend the research foundation, lead interviews, build journey maps, and translate insights into actionable strategies that drive product and pricing decisions across the organization.

Qualifications

• 4+ years of experience in service design, UX research or customer insights with hands-on research as a core part of your work.
• Experience with a mix of qualitative and quantitative methods.
• Strong interviewing and field research skills and confidence meeting customers in person.
• Skilled at visualizing insights, e.g., journey maps and service blueprints.
• Business mindset and ability to connect insights to commercial decisions.
• Comfort with numbers, including reading analytics and surveys.
• Experience setting up a research repository or knowledge system with modern tools and AI.

Responsibilities

• Visit customers, conduct interviews and build a customer feedback community.
• Run customer discovery using qualitative and quantitative methods.
• Map customer journeys, archetypes and personas.
• Identify pain points, triggers, motivations and key moments in the customer experience.
• Validate new business ideas, including products, services and pricing packages.
• Benchmark competitors’ services and digital products.
• Run user testing on digital products and set up measurements and analytics.
• Build systems for documenting, sharing and collecting customer insights.
• Turn findings into actionable insights for sales, marketing and product development.

Skills

Interviews & field research

Qualitative methods

Quantitative methods

Journey mapping

Service blueprinting

Analytics

Business acumen

Cross-department collaboration

Tools

AI tools

Job description

Bixter is hiring a Customer Experience Researcher to dive into customer journeys and needs at the earliest design stage. You’ll collaborate with product, sales, support and marketing to create a 360° view of customers, users, market and competition.

Extend the research foundation, lead interviews, build journey maps, and translate insights into actionable strategies that drive product and pricing decisions across the organization.