Customer Experience Researcher

Bixter.Work; Kolding kommune; On-site; DKK 520,000 - 760,000; Full time

Job summary

Bixter is hiring a Customer Experience Researcher to dive into customer journeys and needs at the earliest design stage. You’ll collaborate with product, sales, support and marketing to create a 360° view of customers, users, market and competition.

Extend the research foundation, lead interviews, build journey maps, and translate insights into actionable strategies that drive product and pricing decisions across the organization.

Qualifications

• 4+ years of experience in service design, UX research or customer insights with hands-on research as a core part of your work.
• Experience with a mix of qualitative and quantitative methods.
• Strong interviewing and field research skills and confidence meeting customers in person.
• Skilled at visualizing insights, e.g., journey maps and service blueprints.
• Business mindset and ability to connect insights to commercial decisions.
• Comfort with numbers, including reading analytics and surveys.
• Experience setting up a research repository or knowledge system with modern tools and AI.

Responsibilities

• Visit customers, conduct interviews and build a customer feedback community.
• Run customer discovery using qualitative and quantitative methods.
• Map customer journeys, archetypes and personas.
• Identify pain points, triggers, motivations and key moments in the customer experience.
• Validate new business ideas, including products, services and pricing packages.
• Benchmark competitors’ services and digital products.
• Run user testing on digital products and set up measurements and analytics.
• Build systems for documenting, sharing and collecting customer insights.
• Turn findings into actionable insights for sales, marketing and product development.

Skills

Interviews & field research

Qualitative methods

Quantitative methods

Journey mapping

Service blueprinting

Analytics

Business acumen

Cross-department collaboration

Tools

AI tools

Job description

This position is onsite and this is a requirement.

About Bixter

At Bixter, we’re transforming how international recruitment is done, through a complex, connected ecosystem. We build experience‑first products on an AI and human‑in‑the‑loop infrastructure, and our digitalization is data‑driven and iterative. We put the customer experience at the core, and design our services and products to deliver that experience in one unified, consistent digital ecosystem.

We’re looking for a Customer Experience Researcher with a commercial mindset. You’ll work at the very start of the design process, understanding our customers, their journeys and their needs, before anything gets designed. You’ll build the foundations for this from the ground up and work across product, sales, support and marketing to create a 360° view of our customers, users, market and competition.

Responsibilities

• Visit customers, conduct interviews and build a customer feedback community
• Run customer discovery with qualitative and quantitative methods
• Map customer journeys, archetypes and personas
• Uncover pain points, triggers, motivations and key moments across the customer experience
• Validate new business ideas, including new products, services and pricing packages
• Benchmark competitors’ services and digital products
• Run user testing on our digital products, and set up measurements and analytics
• Build research systems for documenting, sharing and collecting customer insights
• Turn findings into actionable insights for sales, marketing and product development

Requirements

• 4+ years of experience in service design, UX research or customer insights, with hands‑on research as a core part of your work
• A mix of qualitative and quantitative methods
• Strong interviewing and field research skills, and confidence meeting customers in person
• Skilled at visualizing insights, for example through journey maps and service blueprints
• A business mindset, and the ability to connect insights to commercial decisions
• Comfort with numbers, from reading analytics to analyzing surveys
• Experience setting up a research repository or knowledge system with modern tools and AIExperience working across departments conduct market research and competitor analysis

What we offer

• Build and own customer understanding at Bixter from the ground up
• own the research system
• Shape how the whole company understands its customers
• Choose the AI and research tools that suit you
• Directly influence our future products, services, sales and strategy

If you have any questions, please contact Azadeh Sabouri, Head of Digital Products, at [e-mail].